Patient Registration Coordinator

Behavioral Health Group - BHG; Knoxville (TN); Sur place; USD 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental & Vision

Life insurance

Disability protection

401(k) match

Quarterly bonus

Certification incentives

EAP

Wellness programs

Tuition reimbursement

Career development

Résumé du poste

Behavioral Health Group (BHG) is seeking a Patient Registration Coordinator in Knoxville, TN to warmly welcome patients and guide them through the recovery journey. You will verify demographics, insurance, eligibility, and payment responsibilities, while handling registrations and daily financial transactions.

Join a team focused on compliant care, patient support, and a smooth intake process with growth opportunities and consistent hours. This role offers structured shifts and competitive pay.

Qualifications

• High school diploma or equivalent.
• 1+ year of experience running insurance eligibility and billing collections.
• Valid driver's license.
• Experience in front desk, admissions, billing, and/or collections.

Responsabilités

• Be one of the first friendly faces patients and visitors see, creating a warm and professional experience from the moment they arrive.
• Register new and returning patients while verifying demographic, insurance, and identification information.
• Verify insurance eligibility, benefits, and prior authorizations to help patients understand their coverage.
• Explain insurance benefits, financial responsibilities, and payment expectations with empathy and professionalism.
• Collect patient payments, including copays, deductibles, and coinsurance, while accurately processing daily financial transactions.
• Answer incoming calls promptly and provide helpful, compassionate support.
• Build positive, professional relationships with patients while protecting privacy and maintaining accountability.
• Support compliance with applicable federal, state, and local regulations.
• Prepare and distribute weekly reports and generate monthly statements when needed.
• Maintain accurate financial records and help ensure the security of clinic funds.
• Process third-party reimbursements, including Medicaid, when applicable.
• Support daily office operations through filing, scanning, copying, and data entry.
• Assist with census reporting and caseload tracking.
• Maintain office supplies and coordinate supply orders.
• Perform work-related errands, including mail delivery and bank deposits.

Connaissances

Insurance eligibility

Billing collections

Front desk

Customer service

Phone support

Formation

High school diploma

Description du poste

What You’ll Do

We're looking for a Patient Registration Coordinator who can serve as the welcoming face of BHG. With us, you'll play a critical role in serving patients throughout their recovery journey by being the first face they see, ensuring successful patient processing, and verifying patient eligibility. If you want to make an impact on the lives of many, join us in our mission to break patients free of addiction and rebuild hope.

Schedule: 5am to 2pm, Mon-Fri + rotating Saturday shift 6am to 10am

Pay: $19/hr

Requirements: 1+ year of experience with running insurance eligibility and billing collections

What BHG Can Offer You

Work-Life Balance

• Flexible and predictable schedules.


• Early in/early out hours.


• No nights and no Sundays.


• Generous paid time off.


• Enjoy holidays off.

Comprehensive Benefits

• Medical, dental and vision coverage, plus life insurance and disability protection.


• Competitive discretionary 401(k) match.

Recognition and Rewards

• Competitive compensation.


• Quarterly bonus potential.


• Incentives for certifications or licenses.

Employee Perks

• Employee Assistance Program (EAP).


• Self-care and wellness services.


• Exclusive discounts on various services and entertainment options.

Grow With Us

• Role-based training programs.


• Developmental opportunities.


• Clinical supervision hours.


• Certification support.


• Career advancement pathways with our leveling program.


• Tuition reimbursement.

What You’ll Do

Provide Care

• Be one of the first friendly faces patients and visitors see, creating a warm and professional experience from the moment they arrive.


• Register new and returning patients while verifying demographic, insurance, and identification information.


• Verify insurance eligibility, benefits, and prior authorizations to help patients understand their coverage.


• Clearly explain insurance benefits, financial responsibilities, and payment expectations, answering questions with empathy and professionalism.


• Collect patient payments, including copays, deductibles, and coinsurance, while accurately processing daily financial transactions.


• Answer incoming phone calls promptly and provide helpful, compassionate support.


• Build positive, professional relationships with patients while protecting their privacy and maintaining accountability.


• Support compliance with applicable federal, state, and local regulations.

Manage Documentation & Inventory

• Prepare and distribute weekly reports and generate monthly statements when needed.


• Maintain accurate financial records and help ensure the security of clinic funds.


• Process third-party reimbursements, including Medicaid, when applicable.


• Support daily office operations through filing, scanning, copying, and data entry.


• Assist with census reporting and caseload tracking.


• Maintain office supplies and coordinate supply orders.


• Perform work-related errands, including mail delivery and bank deposits.

Required Qualifications

• High school diploma or equivalent.


• One year of experience as a general office clerk with basic math, accounting skills, and cash handling experience.


• Valid driver's license.


• Experience in front desk, admissions, billing, and/or collections.

Preferred Qualifications

• Experience in healthcare.


• Knowledge and use of typical office equipment (calculator, fax machine, copier, computer, telephone, postage meter, scales, scanner, and computer programs).


• Strong customer service and interpersonal communication skills.


• Accurate data entry and basic keyboarding skills.


• Excellent verbal and written communication skills.


• Ability to manage multiple priorities.


• Ability to enforce fee collection policies.

Physical Requirements And Working Conditions

• Fast-paced clinical environment with period of increased activity.


• Exposure to patients with substance use disorders, mental health conditions, infectious diseases, and criminal justice involvement.


• Prolonged standing, bending, and stooping.


• Alternating between sitting and standing throughout the workday.


• Potential exposure to bloodborne pathogens.


• Use of appropriate personal protective equipment (PPE) when required.


• Frequent keyboarding and computer use.

Our Team

At BHG, we thrive on the greatness of our people. Join us and become part of a community that values excellence, integrity, and making a real difference in the lives of others. BHG is the largest network of Joint Commission-accredited treatment centers and a leading provider of opioid addiction treatment services. With over 110 locations in 24 states, our team of more than 1,900 employees serves over 42,000 patients and helps patients find real recovery.

BHG is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.