Patient Registration Coordinator

Behavioral Health Group - BHG; Huntsville (AL); On-site; USD 48,216,000 - 57,859,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Tuition reimbursement

401K with discretionary match

Job summary

Behavioral Health Group - BHG is seeking a Patient Registration Coordinator to greet patients, verify eligibility, collect fees, and facilitate smooth intake at our on-site facility in Huntsville, AL. The role supports daily accounting tasks and maintains strict confidentiality.

The position offers a 5:00 AM to 1:00 PM Monday to Friday schedule, with on-site work and a bonus structure based on performance. Prior healthcare front desk experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year experience in general office or front desk role.
• Valid driver’s license required.
• Healthcare/admisis/insurance experience preferred.

Responsibilities

• Greet patients and manage a welcoming on-site check-in.
• Maintain organized waiting area and scheduling accuracy.
• Verify patient eligibility and update payer status.
• Collect copays and process fees with accuracy.
• Assist in daily accounting tasks and financial reporting.
• Submit insurance forms and assist with enrollment.
• Maintain confidentiality and professional conduct at all times.
• Cover reception during dispensing hours and schedule intakes.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Team player

Education

High school diploma or equivalent

Tools

WayStar

Payer websites

Job description

We’re looking for a Patient Registration Coordinator who can serve as the welcoming face of BHG. With us, you’ll play a critical role in serving patients throughout their recovery journey by being the first face they see, ensuring successful patient processing, and verifying patient eligibility. If you want to make an impact on the lives of many, join us in our mission to break patients free of addiction and rebuild hope.

Schedule: 5:00 AM - 1:00 PM, Monday - Friday, fully on-site

Pay: $17.00 - $20.00 hourly + bonus structure

Who We Are

We are a team that is focused on patient care and quality. Behavioral Health Group (BHG), is a leading provider of opioid addiction treatment services. BHG provides medication assisted treatment and counseling services in a conventional outpatient setting. At BHG, we are committed to the belief that addiction is a brain disease, not a moral failing. We believe that with hope, respect, and caring, real recovery is possible.

Why Join BHG?

• Work-Life Balance: Enjoy generous paid time off, holidays, and personal needs. Benefit from flexible schedules with early in/early out hours, no nights, and no Sundays.
• Investment in Your Growth: Prioritize your development with role-based training and advancement opportunities.
• Comprehensive Benefits: Choose from three benefits programs, including health, life, vision, and dental insurance. Enjoy tuition reimbursement and 401K plan with discretionary match.
• Recognition and Rewards: Experience competitive pay, quarterly bonuses, and incentives for certifications or licenses.
• Employee Perks: Access exclusive discounts on various services and entertainment options, and benefit from our Employee Assistance Program and self-care series.

BHG is the largest network of Joint Commission accredited outpatient opioid treatment and recovery centers operating almost 120 locations in 24 states, and counting. Please ensure you check out our open opportunities in other locations/states as we offer relocation assistance to help support your career.

Essential Duties And Responsibilities

• Greet all individuals entering the treatment center
• Maintain an organized waiting area
• Validate patient participation in program through checking identification
• Check and inform patient and key staff about the patient’s monetary status
• Collect and account for patient fees – Collect/request patient fees including copays, deductibles, and coinsurance
• Validate that each patient insurance currently eligible and currently authorized, if applicable
• Communicates status of eligibility and authorization to the patient
• Assists in resolving patient concerns
• Checks eligibility weekly and monthly using WayStar or Payer website.
• Maintain security of treatment center funds and provide financial reporting
• Assist patients in completing insurance forms for submission as needed
• Be able to efficiently use a computer
• Be able to perform daily accounting duties
• Complete weekly reports and email them to the RVP, the Regional Manager, Program Director and accounting department
• Be able to efficiently use the treatment center’s computer program for patient fee collection and financial accountability
• Send out monthly statements if applicable
• Filing for third party reimbursement (i.e. Medicaid) if applicable
• Perform general clerical work and filing
• Cover reception desk during dispensing hours. This includes answering phones, setting patient appointments, and scheduling intakes
• Admit and discharge patients from the Central Registry to include preparing and submitting state mandated Central Registry Reports following Program Director review and approval
• Assist Program Director with updating daily and monthly census forms
• Make copies for all team members as needed
• Make and maintain an adequate number of blank charts for intakes
• Assist Program Director in correcting patient/counselor caseload listings on a weekly basis or as needed
• Maintain inventory and order office supplies
• Run work-related errands as needed such as prepare and take mail to post office and/or deliver bank deposits when tasks are assigned
• Create and/or type documents, including letters and notices, as needed and requested
• Schedule patient appointments with the physician
• Advise Program Director of problems encountered with job duties and schedule, if applicable
• Maintain and help with a chart monitoring system
• Attend conferences, meetings and training programs as directed
• Attend weekly treatment team meetings prepared to discuss individual patient issues as related to the Administrative Support position duties
• Hold a basic understanding of alcohol/drug abuse and addiction
• Develop professional, helpful and effective relationships with patients
• Maintain the highest level of confidentiality and appropriate boundaries with patients
• Be able to function as a team member, working in conjunction with all other team members in a helpful, positive manner
• Be able to project a positive and professional image to the community, in representation of the Company
• Promotes and demonstrates excellent customer service
• Participate in and/or help perform, schedule, or attend monthly in-service trainings
• Help ensure the treatment center meets all accrediting body standards, and complete assigned activities in order to achieve this
• Perform Safety Officer responsibilities if assigned
• Engage in outreach activities, which may include writing letters and making follow up calls to community agencies
• Meet BHG attendance standards and be present and ready for work at the beginning of their established work schedule
• Report any work-related injury or illness, or workplace hazards or security issues immediately to supervisor
• Other duties as assigned by supervisory team

Qualifications

• A high school diploma or equivalent
• One (1) year experience as a general office clerk with basic math and accounting skills and previous cash handling experience
• Must hold and maintain a valid driver’s license
• Healthcare experience
• Front desk, admissions, billing, and/or collections experience

GREAT Opportunities -- Our Team Members are motivated self-starter’s who excel in a fast-paced environment and become a valued member of our team.

GREAT People -- Our staff has a passion to be the best, sharing a strong work ethic and dedication to providing the gold standard of patient care.

GREAT Support -- We are committed to providing the training, information, and corporate support necessary to facilitate your success.

BHG is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.