Patient Records Retrieval Specialist

UTSW; Dallas (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

UT Southwestern Medical Center in Dallas, TX seeks a Records Management professional to locate and retrieve patient health information, upload external protected data, and scan documents into the electronic record.

The role emphasizes privacy, accuracy, and timely handling of medical records, with responsibilities spanning scanning, indexing, and coordinating release of information to authorized personnel.

Qualifications

• High School Diploma or GED required.
• At least 3 years of healthcare experience.
• Bachelor’s Degree in a related field preferred.

Responsibilities

• Record Management Functions
• Performs input and retrieval of patient health information ensuring completeness, accuracy, timeliness, and HIPAA compliance.
• Verifies, updates, maintains, and retrieves patient health information in paper and electronic formats for authorized personnel.
• Protects privacy and security of medical records.
• Scanning Functions: prepares, scans, and indexes protected health documentation in the electronic record.
• Follows strict quality measures for documents scanned into the electronic record.
• ROI functions: processes requests for release of protected health information.
• Handles radiology film library tasks and coordinates with patients and staff as needed.
• Assists with routine department communications and customer service.

Education

High School Diploma or Ged

Bachelor’s Degree in related field

Job description

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

Works under general supervision to locate and retrieve patient health information at the request of the healthcare team. Accurately uploads external protected patient health information and scans it into the electronic record.

BENEFITS

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education

High School Diploma or Ged

• Experience

3 years of healthcare experience

Preferred

• Education

Bachelor’s Degree in related field

JOB DUTIES

• Record Management Functions
• Performs various detailed and technical tasks to input and or retrieve patient health information while ensuring patient health information is complete, accurate, timely and compliant.
• Verifies, updates, maintains, and retrieves patient health information in paper and electronic format for authorized personnel.
• Protects privacy and security of medical records to ensure that confidentiality is maintained.
• Scanning Functions
• Prepares, scans, and indexes protected patient health documentation in the electronic record.
• Follows strict quality measures of documents scanned into the electronic record.
• ROI functions
• Timely corresponds to requests for release of protected patient health information by receipt via telephone, written, and referral while ensuring the appropriate information is released.
• Executes the timely and accurate uploading and burning of external CDs, DVDs, and or printing and digitizing of films upon request.
• Performs various radiology film library functions upon request including calling and corresponding with patients and other department staff via in-person, telephone, email, or fax.
• Reviews patient health information, process requests (in paper and electronic format) for medical records and coordinate the release of other types of records that comply with organizational and department standards, along with HIPAA regulations.
• Answer and handle inbound calls according to department standards while providing outstanding customer service.
• Documents and routes customer communications appropriately.
• Triage and problem solve basic concerns utilizing department procedures to meet and exceed customer needs.
• General Functions
• Cultivates a shared vision for the department that is consistent with the UT Southwestern Medical Center (UTSW) vision and strategic initiatives by upholding the department Specialist expectations, customer service, professionalism, standards, processes, and other departmental strategies.
• Duties performed may include one or more of the following core functions; a) Directly interacting with or caring for patients; b) Directly interacting with or caring for human-subjects research participants; c) Regularly maintaining, modifying, releasing, or singularly affecting patient records (including patient financial records), or d) Regularly maintaining, modifying, releasing, or similarly affecting human-subjects research records.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.