Patient Receptionist Assistant

Express Employment Professionals - Cincinnati East; Asheville (NC); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive hourly pay

Health, dental, vision insurance

Paid time off and holidays

Training and long-term growth

Job summary

N/A community-based Asheville practice seeks a reliable Medical Office Support professional. The role emphasizes patient interaction, documentation, and coordinating daily operations to support providers and patients.

Responsibilities include patient intake, care coordination, administrative tasks, and clinical support in a fast-paced outpatient setting. Excellent communication and organizational skills are essential.

Qualifications

• High school diploma or equivalent required.
• Medical Assistant certification preferred (CMA, RMA, or equivalent).
• 1+ year of experience in a medical office or outpatient setting preferred.
• Proficiency with EMR systems and medical office workflows.
• Strong communication, organization, and multitasking skills.

Responsibilities

• Room patients, obtain vitals, and update medical histories; document visit details in the EMR.
• Schedule appointments, coordinate referrals, follow-ups, and outside services.
• Verify insurance, assist with prior authorizations, and process prescription refills; support billing workflows.
• Prepare exam rooms and maintain cleanliness and stock.

Skills

Patient interaction

Communication

Organization

Multitasking

Education

High school diploma or equivalent

Medical Assistant certification (CMA/RMA) preferred

Tools

EMR systems

Job description

Position Summary

A busy, community-focused family practice in Asheville is seeking a reliable and patient-centered. This role emphasizes patient interaction, documentation, and operational support.

Key Responsibilities

• Patient Intake & Support
  • Room patients, obtain vitals, and update medical histories
  • Prepare patients for provider visits and ensure comfort
  • Document visit details accurately in the EMR system
  • Assist with patient follow-up instructions and next steps
• Care Coordination
  • Schedule appointments and manage daily patient flow
  • Coordinate referrals, follow-ups, and outside services
  • Support preventive care tracking and outreach (annual visits, screenings)
  • Communicate with patients regarding appointments, forms, and general questions
• Administrative & Office Support
  • Maintain accurate patient records and documentation
  • Verify insurance and assist with prior authorizations
  • Process prescription refill requests and provider messages
  • Support billing workflows with charge entry and documentation review
• Clinical Support
  • Prepare exam rooms and maintain cleanliness/stock

Qualifications

• High school diploma or equivalent required
• Medical Assistant certification preferred (CMA, RMA, or equivalent)
• 1+ year of experience in a medical office or outpatient setting preferred
• Proficiency with EMR systems and medical office workflows
• Strong communication, organization, and multitasking skills

Preferred Skills

• Experience in family medicine or primary care
• Familiarity with preventive care and care coordination workflows
• Bilingual (English/Spanish) is a plus

Work Environment & Schedule

• Collaborative, team-oriented outpatient practice
• Monday-Friday daytime hours
• Fast-paced environment with a strong focus on patient experience

Compensation & Benefits

• Competitive hourly pay based on experience
• Health, dental, and vision insurance options
• Paid time off and holidays
• Opportunities for training and long-term growth

Why This Role

• Be part of a community-driven practice focused on whole-person care
• Build strong relationships with patients and families
• Contribute to a supportive and mission-focused team environment