Patient Placement Coordinator - Emergency Services

Socket.dev; Missoula (MT); On-site; USD 42,000 - 62,000; Full time

Job summary

Providence St. Patrick Hospital in Missoula, MT is seeking a non-RN Patient Placement Coordinator. The role coordinates transfer, consult, and direct admission requests, monitors systems for timely, accurate input, and serves as the main contact for referrals.

You will partner with the Patient Care Supervisor to place admissions and support ED operations in real time. Ideal candidates hold CNA or EMT certifications and have experience in hospital or medical office settings, along with

Qualifications

• Must hold CNA, EMT, or EMT-P certification.
• 2+ years in hospital or medical business office functions preferred.
• Strong customer service experience desirable.

Responsibilities

• Coordinate communication for transfer requests, consult requests, and direct admissions.
• Reinforce processes by monitoring information systems for timely completion and accurate input.
• Serve as primary contact for direct admission/inter-facility transfer referrals and consult requests.
• Ensure correct patient status, level of care, and bed availability based on ETA.

Skills

Customer Service

Communication

Education

CNA Certification

EMT Certification

EMT-P Certification

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Excel

Job description

The Patient Placement Coordinator (non-RN) has the primary responsibility to coordinate communication for all transfer requests, consult requests, and direct admissions to SPH. They are responsible for centrally reinforcing process by monitoring information systems for timely completion and accurate input and have the authority to request immediate compliance from responsible staff. This position works with the PCS, Patient Care Supervisor, to orchestrate timely placement of all admissions into SPH and serves as the primary contact for direct admission/inter-facility transfer referral requests, consult requests. They work to assure correct patient status, level of care and bed availability based on mutually acceptable ETA. This position supports the Emergency Department operations by assessing the organization's ability to match known resources to volumes in real time.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence St. Patrick Hospital and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Coursework/Training: CNA/Certified Nursing Assistant, or
• Coursework/Training:EMT, or
• Coursework/Training:EMT-P

Preferred Qualifications:

• 2 years of experience in hospital or medical business office functions.
• 2 years of experience use Microsoft applications; Outlook, Teams and Excel.
• 2 years of experience using web-based software.
• 2 years Customer Service experience.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Providence has a long-standing tradition of caring for residents in western Montana since the Sisters of Providence arrived in the state in 1864. As one of Montana’s largest health care providers, Providence works collaboratively across traditional boundaries to develop patient-centered practices that help make lifelong quality care accessible and affordable.

Our award-winning and comprehensive medical centers include Providence St. Patrick Hospital in Missoula and Providence St. Joseph Medical Center, a critical access hospital in Polson. Our not-for-profit network of services also include physicians, more than 40 clinics, care centers, hospice and home health programs, and other diverse community services.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.