Patient Outreach Representative

Palm Medical Centers; Florida; On-site; USD 40,000 - 100,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Palm Medical Centers is seeking a Patient Relations Outreach Representative to enroll new Medicare members and develop strategic community partnerships. You will lead outreach efforts across multiple platforms, guide patients through health plan options, and collaborate with Marketing to maximize enrollment and awareness.

The role requires high school education, experience in healthcare marketing or sales, and bilingual English/Spanish abilities preferred.

Qualifications

• Proven ability to engage communities and enroll members.
• Strong communication and presentation skills.
• Bilingual abilities in English and Spanish preferred.
• Experience in healthcare marketing or sales is a plus.

Responsibilities

• Develop Medicare patient leads and enrollment through multiple channels.
• Enroll Medicare patients with Palm Medical Centers as their PCP for their HMO plan.
• Meet monthly enrollment targets to grow Palm Medical Centers' membership.
• Collaborate with Marketing for community events and outreach activities.
• Educate potential members about center services, eligibility, and care options.
• Coordinate tours and transportation for potential patients.
• Provide ongoing customer service to retain members.

Skills

Bilingual (English/Spanish)

Community outreach

Marketing and enrollment

Customer service

Education

High school diploma or equivalent

Job description

At Palm Medical Centers, our patients have the peace of mind knowing that their health and well-being are our primary concerns. We give our health plan clients the confidence that their members are well taken care of.

With over 24,000 at-risk members, we provide primary care and other services to seniors and families in our medical centers that are comfortable, convenient and staffed with caring professionals. Our activity and wellness facilities are filled with health plan members who know us for our distinct events and programs that cater to the communities we serve.

Everyday, Palm Medical Centers delivers on its promise to bring value based, quality healthcare to our patients.

Overview

The Patient Relations Outreach Representative will focus on enrolling new members with Medicare onto the practice by creating engagements in the community, guiding patients on health care coverage options, and developing strategic partnerships.

Duties & Responsibilities:

• Administer marketing tactics through several platforms to develop Medicare patient lead list and enrollment. Marketing methods can be completed face-to-face, telemarketing, patient referrals, community partnerships, etc.
• Enroll Medicare patients onto Palm Medical Centers as the primary care physician assigned to their HMO health plan.
• Meet or exceed monthly enrollment target in efforts to contribute to Palm Medical Centers' membership growth.
• Collaborate with Marketing Department to attend community events, store table-tops and center activations to generate contact lists and work prospective leads.
• Screen potential members about their healthcare needs. Work with partnered insurance agents and brokers to guide patients on the best health plan selection.
• Educate the potential members about center services, how to access the services and programs and overall member eligibility.
• Coordinate center tours for potential patients, including transportation to-and-from the scheduled tour.
• Work with the Case Management Team for appropriate enrollment strategies.
• Provide customer service throughout entire length of membership for patient center retention.
• Represent the Palm Medical Centers brand well. Have full knowledge of the company’s services and patient resources.

Position Preference

Education

High school or equivalent

Experience

Healthcare and/or Marketing Sales

Language

English and Spanish preferred. Additional languages a plus. Bilingual not required.

Job Type

Full-time

Salary

$40,000.00 - $100,000.00 per year

Work Remotely

• No

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule

• 8 hour shift
• Weekends as needed

Supplemental pay types

• Bonus opportunities
• Commission pay

Work Location

Multiple locations

Palm Medical Centers is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Palm Medical Centers makes hiring decisions based solely on qualifications, merit, and business needs at the time.