Patient Operations Specialist

Copakids; Remote; USD 40,000 - 60,000; Full time

Job summary

A pediatric healthcare organization is seeking a Remote Patient Operations Specialist to provide exceptional customer service and assist families with appointment scheduling through their MyHealth Portal. This role emphasizes protecting patient privacy while ensuring seamless communication and efficient workflows. Candidates should possess a high school diploma and have three years of customer service experience, with strong communication and problem-solving skills. Flexibility with working hours, including evenings and weekends, is required.

Benefits

401k and Profit sharing

HSA, HRA and FSA Enrollment

Medical, Life, Vision and Dental Insurance

Pediatric Care Benefits

Qualifications

• Three years of customer service experience, preferable in a clinical setting.
• Ability to work well under pressure and flexibility in tasks.
• Intermediate and advanced phone and computer skills.

Responsibilities

• Greeting customers with exceptional service by phone.
• Verifying registration information and listening to patients.
• Scheduling appointments and ensuring patient privacy under HIPAA.

Skills

Customer service

Communication

Problem-solving

Bilingual in Spanish and English

Education

High School diploma or equivalent

Tools

Epic EMR

Microsoft Office Suite

Job description

Schedule & Eligibility

Schedule: Tuesday through Friday, 8:00 a.m. – 5:00 p.m., and Saturday, 7:30 a.m. – 4:00 p.m.

This position is only available to applicants remote in Oregon

FTE: 1.0

Non-Exempt

The Opportunity

At COPA, every patient experience starts with connection. The Remote Patient Operations Specialist serves as the welcoming voice and steady guide helping families access care through appointment scheduling and the MyHealth Portal. From a remote workspace, this role ensures every interaction is seamless, supportive, and secure. This position goes beyond scheduling—requiring precision in navigating systems, protecting patient privacy, and creating a smooth, family-friendly experience that reflects COPA’s commitment to compassionate pediatric care. Detail-oriented, tech-savvy professionals who are passionate about making a meaningful impact behind the scenes will thrive in this role.

The Company

Central Oregon Pediatric Associates (COPA) has been caring for kids and families in Central Oregon for over 50 years, building lifelong relationships and helping children thrive from newborns to teens. Our mission is to provide exceptional, right-fit care for kids at every age and stage, and our vision is to improve the health of all kids in our community. We do this in a welcoming, inclusive environment where collaboration, openness, play and accountability are part of how we care, not just what we do. At COPA, you’ll work alongside people who value kindness, teamwork, and earning families’ trust every single day.

The Job

• Embrace the mission, vision, and values of Central Oregon Pediatric Associates (COPA)
• Greeting and Welcoming Customers with exceptional customer service by phone
• Registration information verification by phone
• Listens to patient thoroughly while making them feel welcomed and without disrupting them while speaking
• Fills in all required fields within EMR to ensure quality care
• Clear communication with staff across all departments to ensure proper daily flow
• Answering and transferring calls correctly
• Creating encounters to clinical departments, providers, and other departments efficiently
• Scheduling future and same day appointments correctly (repeating date, time & location correctly)
• Insurance verification and knowledge of insurances
• Maintaining Patient Portal/ My Health appointments and assisting to help create accounts for families
• Audits accounts for accuracy
• Relays appropriate appointment detail and financial information to patients prior to appointments
• Exercises problem-solving and conflict resolution within provider schedules
• Knowledge of HIPAA & rules for medical records regulations
• May be asked to participate in the training program for all new hires
• Performs other related work as directed by immediate supervisor
• 401k and Profit sharing
• HSA, HRA and FSA Enrollment
• Medical, Life, Vision and Dental Insurance
• Pediatric Care Benefits
• Working with Amazing Kids

Qualifications

Education and Certification

• High School diploma or equivalent required
• Recognized certifications include: AHIMA - RHIT, AAPC - CPC, OHA - HCI Qualified or Certified Interpreter. (Not required for role.)

Experience

• Three years of customer service experience required, clerical experience in clinical setting preferred. Intermediate and advanced phone, verbal and computer skills. Ability to work well under pressure with minimal supervision. Flexibility and willingness to handle a variety of tasks
• Ability to handle the changing needs of the department and organization
• Must be flexible and willing to work during the evenings, weekdays and weekends as needed by organization for coverage purposes
• Epic EMR experience preferred. Proficient with Microsoft Office Suite
• Bilingual in Spanish and English a plus

Physical Requirements

• Use of clear and audible speaking voice and the ability to hear normal speech level in person, over the telephone or through use of other required technology. Sitting or standing for long periods of time. Frequent repetitive motion includes computer keyboard use, reaching with hands and arms, and walking. Occasional lifting and or moving up to 30 pounds and on rare occasion up to 50 pounds. Specific vision abilities required include viewing computer monitor for long periods of time, close vision, distance vision, color vision, peripheral vision, and depth perception
• Must be able to wear appropriate personal protective equipment (PPE) as required

Working Conditions

• Work inside in a general medical office or personal office (HIPAA Compliant) Setting with ergonomically configured equipment
• Must maintain a consistent and reliable home internet connection that meets the technical requirements necessary to perform the essential functions of this remote role. A minimum internet speed of 100 Mbps download and 10 Mbps upload is required to effectively support COPA systems, secure applications, and video communication
• A professional, confidential, and quiet work environment must be maintained at all times to ensure patient privacy and high-quality service