Patient Observer, Emergency Department, 32hrs 3p-11:30p

UMass Memorial Health Care; Leominster (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Observer for its Emergency Department. This role is crucial for ensuring patient safety and comfort, providing continuous observation, and engaging with patients through meaningful interactions. The ideal candidate will possess strong communication skills and empathy, contributing to a collaborative care team focused on exceptional patient care. Join a dynamic environment where your contributions directly impact the wellbeing of patients and their families, all while working alongside a passionate team committed to healing and support.

Benefits

Signing Bonus

Health Insurance

Paid Time Off

Retirement Plan

Qualifications

• High School diploma or equivalent required.
• CPR Certification within 6 months of hire.

Responsibilities

• Provide continuous safety observation of assigned patients.
• Engage with patients through activities and ensure their comfort.
• Monitor for suicidal or violent behavior and report concerns.

Skills

Patient Observation

Communication Skills

Empathy

Basic Healthcare Knowledge

Education

High School Diploma

Job description

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Exemption Status
Non-Exempt

Schedule Details
Holidays - Every Other Holiday, Weekends - Every Other Weekend

Scheduled Hours
3:00p - 11:30p

Shift
2 - Evening Shift, 8 Hours (United States of America)

Hours
32

Cost Center
24050 - 2340 Emergency Room

This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. We focus on exceptional patient care, academic excellence, and leading-edge research, making us the premier health system of Central Massachusetts. Our team of over 20,000 employees works together in relentless pursuit of healing for our patients, community, and each other. Everyone plays an important part, every day.

The Patient Safety Observer is responsible for providing continuous safety observation of assigned patients. The primary goal is to ensure patient safety and comfort. As part of the care team, the Patient Observer may support patients with activities of daily living, including ambulating, feeding, and repositioning, as directed by nursing. Engagement with patients through casual talk, sensory activities like cards, coloring books, and games is encouraged. All care must be documented and communicated through reports with the designated staff. Any issues or concerns should be reported immediately to the licensed clinical charge person.

Major Responsibilities

1. Develop and maintain good human relations skills; introduce self to patients, engage in eye contact, and display a respectful, empathetic, and caring attitude towards patients and their families.
2. Observe for suicidal or violent behavior; stay in close proximity and keep the patient in visual contact at all times; ensure safety during bathroom visits and transport.
3. Monitor visitors to prevent sharing unsafe materials with patients (weapons, illicit drugs, sharps).
4. Perform 15-minute checks with proper documentation unless directed otherwise.
5. Monitor multiple patients if deemed appropriate by licensed staff in charge.
6. Follow directions of the nurse in charge.
7. Transport patients if directed by licensed staff.
8. Assist with ancillary activities such as making beds, stocking supplies, or transporting patients when not observing a patient.
9. Function in a float position, assigned to areas based on patient needs.
10. Maintain patient dignity and advocate for patients at all times.

Position Qualifications

Required

• High School diploma or equivalent.
• CPR Certification within 6 months of hire.

Preferred

• Previous experience in a healthcare setting preferred.

Certification, licensure, or registration requirements may be substituted with an equivalent combination of education and experience.

UMass Memorial Health is an equal opportunity employer, considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.