Patient Observer, Emergency Department, 32hrs 3p-11:30p

UMass Memorial Health; Leominster (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established health system in Central Massachusetts is seeking a dedicated Patient Safety Observer. In this crucial role, you will ensure patient safety and comfort while engaging with patients and supporting their daily activities. Your responsibilities will include monitoring for any signs of distress, documenting care, and collaborating with licensed staff to address patient needs. This position offers a unique opportunity to contribute to exceptional patient care within a supportive team environment. If you are passionate about making a difference in the lives of others, this role is perfect for you.

Benefits

Signing Bonus

Health Benefits

Paid Time Off

Retirement Plan

Qualifications

• High School diploma or equivalent required.
• CPR Certification within 6 months of hire.

Responsibilities

• Provide continuous safety monitoring for assigned patients.
• Engage with patients and document all care and concerns.
• Report issues to licensed staff immediately.

Skills

Patient Monitoring

Communication Skills

Documentation

Education

High School Diploma

CPR Certification

Job description

Position: Patient Safety Observer

Exemption Status: Non-Exempt

Schedule Details: Holidays - Every Other Holiday, Weekends - Every Other Weekend

Scheduled Hours: 3:00p - 11:30p

Shift: 2 - Evening Shift, 8 Hours (United States of America)

Hours: 32

Cost Center: 24050 - 2340 Emergency Room

This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver — regardless of their title or responsibilities. Our commitment to exceptional patient care, academic excellence, and research makes us a leading health system in Central Massachusetts. With over 20,000 employees, we work together to heal our patients and community. Every individual plays an important part, every day.

Role Overview

The Patient Safety Observer provides continuous safety monitoring for assigned patients, ensuring their safety and comfort. Responsibilities include supporting patients with activities of daily living, engaging with patients appropriately, and documenting all care and concerns. Immediate reporting of issues to licensed staff is required.

Major Responsibilities

1. Develop and maintain good human relations skills; introduce self to patients and engage respectfully.
2. Observe for suicidal or violent behavior; stay in close proximity and keep patients in sight at all times.
3. Monitor visitors to prevent sharing unsafe materials.
4. Perform 15-minute checks with proper documentation.
5. Monitor multiple patients if directed by licensed staff.
6. Follow the instructions of the nurse in charge.
7. Transport patients as directed.
8. Assist with ancillary activities when not observing patients.
9. Function in a float position, assigned based on patient needs.
10. Maintain patient dignity and advocate for patients at all times.

Position Qualifications

License/Certification/Education:

• High School diploma or equivalent.
• CPR Certification within 6 months of hire.

Experience/Skills:

• Preferred: Previous healthcare experience.

Equivalent education and experience may be substituted where appropriate.

Equal Opportunity Statement

UMass Memorial Health is an equal opportunity employer, considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Respect Standards

We uphold six Standards of Respect: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player, and Be Kind. Join us in making respect a daily standard.

Disability Assistance

If you require disability assistance to apply, contact [e-mail]. We will respond promptly to your request.