Patient Nurse Navigator

Hugh Chatham Health; Charlotte (NC); On-site; USD 85,000 - 128,000; Full time

Job summary

Advocate Health in Charlotte, NC is seeking a registered nurse to support thoracic surgery patients through diagnosis, work-up, treatments and follow-up. You will educate patients and families, coordinate referrals, schedule exams and advocate for timely care across departments.

BSN is required with MSN preferred; current NC RN licensure is necessary and certification in the specialty within 2 years is expected.

Qualifications

• BSN degree required; MSN preferred.
• Current licensure to practice as a Registered Nurse in the state.
• Certification in the appropriate specialized field within 2 years of being in the position required.
• Excellent communication skills required.

Responsibilities

• Provides language specific education, psychosocial support, and resources for newly diagnosed patients and coordinates referrals.
• Educates patients and families regarding diagnosis, work-up, treatments, including surgery and follow-up.
• Serves as liaison for patients and families between departments.
• Coordinates new patient referrals, scheduling of exams, procedures and appointments, and follow-up care.
• Contacts every newly diagnosed patient at the time of diagnosis.
• Assesses emotional and social needs and barriers to care, referring to needed resources.
• Identifies barriers to expedient care and conducts service recovery to ensure patient satisfaction.

Skills

Excellent communication skills

Interpersonal skills

Education

BSN Degree

MSN Preferred

Job description

Department

02410 GCMG SHVI: Pineville - Surgery: Thoracic

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

Pay Range: $41.10 - $61.65

Essential Functions

• Provides language specific education, psychosocial support, and necessary resources for newly diagnosed patients pertinent to their specific disease, and their families, and coordinates appropriate referrals for those needed services.
• Educates and provides information to new and existing patients and families regarding diagnosis, work-up, treatments to include surgery, therapy, support services, financial issues, community resources, survivorship issues and follow-up.
• Serves as liaison for patients and families between departments.
• Ensures and coordinates (where appropriate) new patient referrals, scheduling of exams, procedures and appointments, identifies potential gaps as well as the coordination of care for patients returning to their communities for treatment and follow-up.
• Contacts every newly diagnosed patient at the time of the diagnosis.
• Assesses every new patient for emotional and social needs as well as barriers to care such as: Health insurance, transportation, etc., and refers to the needed resources.
• Identifies trend barriers to patient expedient care and will conduct service recovery as needed. Responsible for patient satisfaction.

Physical Requirements

Ability to lift objects weighing up to 25 pounds. Occasional stooping, kneeling, crouching. May require sitting/standing for long periods of time.

Education, Experience And Certifications

BSN Degree Required/MSN Preferred. Current licensure to practice as a Registered Nurse in the state in which one works required. Certification in the appropriate specialized field within 2 years of being in the position required. Excellent communication skills required.

Our Commitment To You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.