Patient Navigator - River Oaks - Houston, TX

HALO Diagnostics; Houston (TX); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid time off

FSA/HSA

Disability insurance

Employee discounts

Stock options

Job summary

HALO Diagnostics in Houston, TX is seeking a Patient Navigator (Patient Support & Phlebotomy) to guide patients through hereditary cancer genetic testing. The role combines patient education, care coordination, and phlebotomy support to deliver a compassionate, high-quality patient experience.

You will collaborate with clinical teams and partner locations to explain options, complete steps, and provide timely assistance throughout the testing journey.

Qualifications

• Current national phlebotomy certification and strong venipuncture skills.
• Minimum of 2 years of clinical experience in a front-office or back-office healthcare setting.
• Minimum of 2 years of experience with insurance verification and prior authorizations.
• Current Basic Life Support (BLS) certification.
• Experience with diagnostic specimen collection or genetic testing specimens.
• Ability to work independently, stay organized, and manage multiple priorities in a fast-paced environment.
• Valid driver's license and reliable transportation if travel between locations is required.

Responsibilities

• Guide patients through the hereditary cancer genetic testing process from start to finish.
• Explain testing, procedures, and next steps in a clear, compassionate, and professional manner.
• Serve as a primary point of contact for patients, answering questions and providing ongoing support.
• Conduct structured patient consultations to ensure consistent and accurate communication.
• Build strong working relationships with partner site staff, providers, and clinical teams.
• Support daily clinic workflows and serve as a trusted extension of partner locations.
• Adapt to changing clinic needs, schedules, and priorities while maintaining a high standard of service.
• Manage patient cases, scheduling, follow-ups, and workflow coordination.
• Proactively identify and address barriers that may prevent patients from completing testing.
• Maintain timely callbacks and consistent communication with patients and clinical partners.
• Help ensure patients move efficiently through each stage of the testing process.
• Perform venipuncture and collect blood specimens for genetic testing.
• Verify patient identity and ensure proper specimen labeling, handling, and transport.
• Follow established clinical protocols, safety standards, and compliance requirements.
• Maintain accurate patient records and documentation in EMR/EHR systems.
• Develop a strong understanding of genetic testing workflows, insurance processes, and patient eligibility requirements.
• Assist with insurance verification and prior authorization processes as needed.
• Maintain HIPAA compliance and accurate data entry.
• Provide patients with clear information about testing requirements and next steps.

Skills

Phlebotomy

Venipuncture

Insurance verification

Prior authorizations

BLS certification

Patient support

Communication

Job description

Job Details

Level: Entry, Job Location: Solis - River Oaks - Houston, TX - Houston, TX, Salary Range: $25.00 - $30.00Hourly, Saving Lives with Early Detection | HALO Precision Diagnostics (HALO Dx)

At HALO Diagnostics (HALO Dx), we recognize that every patient is unique. Our mission is to advance early detection and precision-focused healthcare to help prevent and conquer the most impactful diseases. Through specialized care and advanced diagnostic tools, we strive to make a meaningful difference in patient outcomes.

From Vascular and Interventional Radiology to Orthopedic and Sports Medicine, Neuroradiology, and Whole-Body Imaging, our highly trained radiologists diagnose and, in many cases, treat a wide range of conditions using minimally invasive and precision-driven approaches.

Position Details

Position: Patient Navigator (Patient Support & Phlebotomy) – Hereditary Cancer Testing

Location: River Oaks – Houston, TX

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Employment Type: Full-Time | In-Person

Bilingual in English and Spanish preferred.

About the Role

The Patient Navigator (Patient Support & Phlebotomy) plays an important role in guiding patients through their hereditary cancer genetic testing journey. This position combines patient education, care coordination, workflow management, and phlebotomy support to provide a seamless, compassionate, and high-quality patient experience.

You will work closely with clinical teams and partner locations to help patients understand their testing options, complete required steps, and receive timely support throughout the process.

In addition to competitive compensation, this position offers a comprehensive benefits package and stock options within a growing healthcare technology organization.

Key Responsibilities

Patient Navigation & Communication

• Guide patients through the hereditary cancer genetic testing process from start to finish.
• Explain testing, procedures, and next steps in a clear, compassionate, and professional manner.
• Serve as a primary point of contact for patients, answering questions and providing ongoing support.
• Conduct structured patient consultations to ensure consistent and accurate communication.

Clinic Integration & Partner Relationships

• Build strong working relationships with partner site staff, providers, and clinical teams.
• Support daily clinic workflows and serve as a trusted extension of partner locations.
• Adapt to changing clinic needs, schedules, and priorities while maintaining a high standard of service.

Workflow Management & Follow-Up

• Manage patient cases, scheduling, follow‑ups, and workflow coordination.
• Proactively identify and address barriers that may prevent patients from completing testing.
• Maintain timely callbacks and consistent communication with patients and clinical partners.
• Help ensure patients move efficiently through each stage of the testing process.

Clinical Support & Phlebotomy

• Perform venipuncture and collect blood specimens for genetic testing.
• Verify patient identity and ensure proper specimen labeling, handling, and transport.
• Follow established clinical protocols, safety standards, and compliance requirements.
• Maintain accurate patient records and documentation in EMR/EHR systems.

Knowledge & Compliance

• Develop a strong understanding of genetic testing workflows, insurance processes, and patient eligibility requirements.
• Assist with insurance verification and prior authorization processes as needed.
• Maintain HIPAA compliance and accurate data entry.
• Provide patients with clear information about testing requirements and next steps.

Patient Experience & Problem‑Solving

• Create a welcoming, professional, and supportive environment for patients.
• Address patient questions and concerns with empathy and professionalism.
• Identify and help resolve scheduling, insurance, and workflow challenges.
• Contribute ideas to improve patient engagement, testing completion, and the overall patient experience.

Required Qualifications

• Current national phlebotomy certification and strong venipuncture skills.
• Minimum of 2 years of clinical experience in a front-office or back-office healthcare setting.
• Minimum of 2 years of experience with insurance verification and prior authorizations.
• Current Basic Life Support (BLS) certification.
• Experience with diagnostic specimen collection or genetic testing specimens.
• Ability to work independently, stay organized, and manage multiple priorities in a fast‑paced environment.
• Valid driver's license and reliable transportation if travel between locations is required.

Preferred Qualifications

• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification.
• Two or more years of experience in an outpatient clinic or patient service center.
• Experience in genetics, oncology, women's health, or specialty diagnostics.
• Familiarity with EMR/EHR systems and strong documentation skills.
• Experience providing high‑quality, patient‑facing healthcare support.
• Healthcare students and candidates pursuing clinical careers are encouraged to apply.

Why Join HALO Dx?

• Make a meaningful impact through early detection and advanced diagnostics.
• Enjoy a consistent weekday schedule with no weekends, nights, or holidays.
• Receive ongoing training and opportunities for professional growth and advancement.
• Join a growing healthcare technology organization focused on improving patient care.

Benefits Include

• Medical, dental, vision, and life insurance.
• 401(k) plan.
• Paid vacation, holidays, and sick time.
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• Disability insurance.
• Employee discounts.
• Stock options in a growing healthcare technology company.

Equal Employment Opportunity

HALO Precision Diagnostics is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants and do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

Reasonable Accommodation / ADA

HALO Precision Diagnostics is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. Reasonable accommodations are available to qualified individuals with disabilities throughout the application and employment process. Applicants who need a reasonable accommodation to apply or perform the essential functions of the role should contact the Human Resources department.

Employment Relationship

Employment with HALO Precision Diagnostics is at-will, meaning either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law.

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of employment visas at this time.

Join HALO Precision Diagnostics and be part of a team transforming healthcare through early detection and personalized, precision‑focused care!

Qualifications: