Patient Navigator - Registered/Certified Counselor

BayMark Health Services; Montebello (CA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

401K match

Medical, Dental, Vision Insurance

Disability & Life Insurance

Paid Time Off

Bereavement Leave

Flexible Sick Time

Employee Referral Program

Job summary

BayMark Health Services, Inc. seeks a Full Time Patient Navigator for the SOR 4 Hub and Spoke Grant in California. The role includes outreach to jails, EDs, OBOTs and residential programs to identify OUD patients, discuss MAT referrals, and develop individualized action plans for care.

Excellent communication, organization, and coordination with multiple entities are essential. The Navigator will support patients from discharge through follow-up, manage data for referrals, and assist with

Qualifications

• Must be registered or certified as a counselor.
• (Understanding of SUD and MAT is required).
• Excellent oral and written communication skills.
• Proficient with Microsoft Office including Word, Excel and MS Project.
• Able to manage deadlines and multiple projects in fast-paced settings.
• Maintain audit-trail documentation and attention to detail.

Responsibilities

• Assist develop outreach and education lists.
• Provide outreach to external entities with TCD.
• Round in ED, jail, and settings to identify patients eligible for MAT.
• Maintain data for referrals and outreach activities.
• Be on-call for MAT linkage during regular hours.
• Describe MAT principles to external entities.
• Obtain consent and complete MAT intake forms.
• Assess readiness and co-occurring disorders.
• Assist with insurance status and financial counseling if uninsured.
• Identify resources for MAT and arrange follow-up appointments.
• Address barriers to follow-up like transport and housing, and coordinate with social services.
• Communicate MAT follow-up plans to ED/jail providers.
• Remind patients of follow-up appointments prior to discharge.

Skills

Counselor credential

Nonjudgmental attitude

Communication skills

Microsoft Office proficiency

Multitask / organizational

Attention to detail

Education

Registered or Certified Counselor

Tools

Microsoft Word

Microsoft Excel

MS Project

Job description

Description

Full Time Patient Navigator, SOR 4 Grant

BAART Programs is looking for an adaptable and effective Patient Navigator, SOR 3 Hub and Spoke Grant, to work with external entities including but not limited to: jails, hospital EDs, OBOTs, residential programs, other locations identified in need of help with outreach and education, to help identify persons with OUD in these settings and discuss referrals to MAT treatment and develop realistic individualized action plans for patients. Support patient to access the highest level of care available.

Essential Duties & Responsibilities:

• Assist TCD to develop outreach and education list.
• Provide education and outreach to external entities developed mutually with TCD.
• Round in ED, jail and other settings routinely during weekdays: check in with other settings to see if there are pts eligible for MAT.
• Maintain required data for referrals provided as well as outreach/education activities engaged in.
• Available on-call for MAT linkage during regular hours if not present in ED or jail
• Describe program and principles of OUD MAT to external entities
• Obtain consent for participation and complete MAT intake forms
• Assess readiness using the ‘Stages of Change Model’
• Assess for co-occurring substance use or psychiatric disorders and/or concurrent medical conditions
• Confirm and/or assist to establish insurance status
• If uninsured, connect patient with financial counseling service
• Identify resources for OUD MAT, assist with making follow up MAT appointments
• Assess and address any barriers to attending follow up appointments (transportation, contact phone # availability for appt reminders, shelter needs, etc). Engage social services to assist with any of these issues as needed.
• Communicate with ED jail providers to inform them of MAT follow up plan including scheduled appointments.
• After discharge from ED or release from jail, on the day prior to follow up appointment contact patients to remind them of their follow up appt.
• Ability to handle stressful situations and interact with others using excellent communication techniques.
• Must be present during working hours at the office for in person meetings and access to a computer without violating company policy.
• Other duties, as assigned

Qualifications:

• Must be Registered or Certified Counselor.
• Nonjudgmental, energetic, positive approach to assisting patients with SUD
• Understanding of SUD as a disease and the role of MAT in OUD treatment.
• Exceptional oral and written communication skills are required. Must be proficient in Microsoft Office including, Word, Excel and MS Project.
• Proven ability to meet deadlines and possess strong analytical and organizational skills in managing multiple projects in different consecutive stages.
• Must be able to operate effectively in a fast-paced environment in which attention to detail and audit-trail documentation must be maintained in the face of multiple competing demands for your time. Developing a positive rapport with clients, vendors, subcontractors and employees and maintaining business partnerships is critically important.
• Compliance with accepted professional standards and practices
• Initiative to take charge of unforeseen situations, solve problems and adjust to schedule changes
• Satisfactory references from employers and/or professional peers
• Satisfactory criminal background check
• Satisfactory drug screen.

Salary Range:

Salary ranges from $23.16 to $24.16 an hour.

The salary of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to, experience, education, specialty and training.

BayMark offers excellent benefits:

• 401K match
• Medical, Dental, Vision Insurance
• Accident Injury, Hospital Indemnity and Critical Illness Plans
• Company paid Short & Long Term Disability
• Company paid Basic Life Insurance
• Paid Time Off
• Bereavement Leave
• Flexible Sick Time
• Employee Referral Program

Total compensation goes beyond the value on the paycheck. Please consider the total compensation package by contacting us at BayMark Health Services for more information.

Here is what you can expect from us:

BAART Programs, a progressive substance abuse treatment organization is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life.

BAART Programs is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws.

*SOR4 Grant projected end date September 30, 2027