Patient Navigator, Oncology Program, FT, 7A-3:30P

Baptist Health Boca Raton Regional Hospital; Boca Raton (FL); Presencial; USD 27.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career growth opportunities

Health and wellness resources

Wellness program to reduce deductible

Tuition reimbursement

Descripción de la vacante

Baptist Health Boca Raton Regional Hospital in Boca Raton, FL is seeking a Patient Experience Navigator to act as a liaison between patients and the clinical care team, coordinating appointments, transportation, education and support services to ensure satisfaction.

The role requires strong communication, problem-solving, and collaboration with Nurse Navigator and care staff to deliver safe, high-quality patient care while addressing non-traditional needs.

Formación

• 3 years of relevant customer service experience.
• Proficient in English, written and verbal.
• Bilingual English/Spanish preferred.
• Healthcare experience preferred.
• Proficient computer skills (MS Office).

Responsabilidades

• Serve as liaison between patients and the clinical care team to ensure satisfaction and alignment with plan of care.
• Coordinate appointments, transportation and education for patients and families.
• Communicate and implement plans of care with the multidisciplinary team, including Nurse Navigator.
• Support departments to resolve non-clinical and logistical barriers affecting care delivery.

Conocimientos

Customer service

Bilingual English/Spanish

MS Office

Care coordination

English communication

Educación

Associate degree preferred

Herramientas

Microsoft Office Suite

Descripción del empleo

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

Description

The position function as a liaison between assigned patients and the clinical care team, as well as supporting departments, to assure patient‘s expectations are completely satisfied. Considers and incorporates special needs, such as logistics and scheduling of non-traditional patients. Builds relationships with patients and physicians, to assist in the communication and implementation of a plan of care including appointments, transportation, education, provision and/or enablement of support services and representation within the multidisciplinary care environment. Uses independent judgment, critical thinking, problem-solving and advanced communication skills to achieve the highest level of patient satisfaction in accordance with Baptist health Service standards and in compliance with regulatory guidelines. Must work in collaboration with Nurse Navigator and clinical care staff on resolution of critical aspects of care that require clinical judgement and safe delivery of patient care. Estimated pay range for this position is $19.83 - $25.18 / hour depending on experience.

Qualifications

Degrees:

• High School,Cert,GED,Trn,Exper.

Additional Qualifications

• For Oncology: Oncology Patient Navigator - Certified Generalist (OPN-CG) desired within 2 years of job entry date.
• For Women’s Institute: Certified Navigator-Breast Advocate through the NCBC (National Consortium of Breast Centers) desired within 2 years of job entry date.
• For Marcus Neuro Institute: Certified Patient Experience Professional (CPXP) desired within 2 years of job entry date.
• Associate’s preferred or in progress.
• Required 3 years of relevant work experience in customer service.
• Healthcare experience desired.
• Navigation/care coordination experience preferred.
• Proficient English communication skills required, written and verbal.
• Bilingual English/Spanish preferred.
• Proficient computer skills (i.e.: Microsoft Office Word, PowerPoint, Excel, etc.).

Minimum Required Experience: 3 Years

EOE, including disability/vets