Patient Navigator I

Tarzana Treatment Centers, Inc.; Los Angeles (CA); On-site; USD 38,000 - 43,000; Full time

Benefits offered by this job

Medical Insurance

Vision Care Plan

Life Insurance

Paid Holidays

Flexible Spending Account

Paid Vacation Time

Sick Time

401(k) Retirement Plan

Competitive wages

Stability and career advancement

Continuing Education Opportunities

Job summary

Tarzana Treatment Centers, Inc. is seeking a full-time Clerical Navigator in Reseda, CA to respond to referrals and schedule patients for intake and services.

You will conduct outreach, engage with counties, hospitals, and providers, and document encounters in the Access Log and scheduling calendar. Ideal candidates have field-based service experience, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• High school diploma or GED required.
• Ability to work with diverse populations and field-based settings.
• Proficiency with basic computer systems and data entry.

Responsibilities

• Respond to referrals and schedule patients for services.
• Provide navigation services to link individuals to care and support.
• Maintain accurate logs and documentation of contacts and scheduling.

Skills

Passion for helping others

Non-judgmental attitude

Field-based services

People skills

Organized and detail oriented

Microsoft Outlook

Microsoft Word

Microsoft Excel

Valid driver’s license

Education

High School Diploma or GED

Tools

Outlook

Word

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full time Clerical Reseda, CA, US

5 days ago Requisition ID: 2382

Salary Range: $27.77 To $31.36 Hourly

Department: SAMHSA Minority Aids Service

Reports To:As assigned by Program Director

POSITION SUMMARY:

Navigators will respond to and schedule patients who contact Tarzana Treatment Centers (TTC) referrals from government and non-profit organizations to include county agencies, hospitals, medical groups, health centers, mental health and substance use treatment providers and others, and navigate patients to receive services at Tarzana Treatment Centers.

HOURS:

Benefits Package

• Medical Insurance
• Vision Care Plan
• Life Insurance
• Paid Holidays
• Flexible Spending Account (FSA)
• Paid Vacation Time
• Sick Time
• 401(k) Retirement Plan
• Competitive wages
• Stability and career advancement
• Continuing Education Opportunities

SUMMARY OF RESPONSIBILITIES:

Position is responsible for completing preliminary screening to help determine level of care and services to support recovery efforts, as well to help individual access needed health and social support services. Position conducts on-site and/or field- based outreach, engagement, re-engagement and navigation services and scheduling.

SPECIFIC DUTIES:

• Navigation
• Conduct initial navigation screening on the phone or in person with the objective to help determining the need and services of each individual, and respond to referral sources from organizations to include county agencies, hospitals, medical groups, health centers, mental health and substance use treatment providers and others.
• Provide enhanced patient navigation services to identify and link eligible participants to project services
• Participate in outreach efforts at community sites and in-reach at TTC service site.
• Maintain accurate and timely information in the Access Log to document all contact and navigation encounters with individuals or referral sources.
• Scheduling
• Receive warm transfers from navigators and schedule patients for intake via the Electronic Health Record (e.g., Avatar Scheduling Calendar for behavioral health)
• Maintain accurate and timely notes to document all attempts at scheduling and encounters with the individual and referral sources in the Access Log and follow up with pending Scheduling Assignments in the Access Log to ensure all scheduled appointments and linkages are completed.
• General
• Provide excellent customer service, and timely response times during scheduled call center shift.
• Provide weekly reports of new individuals enrolled in navigation services to the immediate supervisor.
• Provide advocacy as needed to help address issues and barriers between patient and service providers.
• Maintain a database of patients served and outcome data for reporting purposes.
• Attend agency and community meetings as directed by supervisor.
• Execute additional tasks, projects and responsibilities as assigned

MINIMUM QUALIFICATONS:

• KNOWLEDGE AND SKILLS:
• Passion and desire to work with individuals/families.
• Demonstrate a non-judgmental attitude and positive regard for families impacted by lack of access to health services.
• Experience providing field-based services.
• Strong people skills and ability to work with people of various ages, racial, ethnic, cultural, educational and socio-economic backgrounds.
• Organized, detail oriented and creative problem-solving.
• Proficient in computer skills and use of Microsoft products such as Outlook, Word and Excel.
• Must have valid driver’s license

EDUCATION/EXPERIENCE:

• High School Diploma or Ged

SETTING:

Tarzana Treatment Centers, Inc. is a non-profit corporation, which provides behavioral healthcare services, including chemical dependency.

EQUAL OPPORTUNITY EMPLOYER:

Tarzana Treatment Centers, Inc. does not discriminate as to race, nationality, religion, gender, sexual orientation and disability in its hiring practices.

ADA REQUIREMENT:

Tarzana Treatment Centers, Inc. supports the Americans with Disabilities Act. Discrimination is prohibited in all aspects of employment against disabled persons, who, with reasonable accommodations, can perform the essential functions of a job.