Patient Navigator - Hillcrest - San Diego, CA

HALO Diagnostics; San Diego (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision, and life_ins

401(k) plan

Paid vacation, holidays, and sick time

FSA/HSA

Disability insurance

Employee discounts

Stock options

Ongoing training and professional成长

Job summary

HALO Diagnostics (HALO Dx) seeks an Entry-level Patient Navigator to guide patients through hereditary cancer genetic testing. The role combines patient education, care coordination, phlebotomy, and clinical support to ensure a compassionate, high-quality patient experience.

You will collaborate with clinicians, partner clinics, and operations teams to coordinate testing, support patients, and maintain efficient workflows. Competitive compensation and comprehensive benefits are provided.

Qualifications

• Nationally certified phlebotomist.
• Minimal 2 years clinical front/back-office experience.
• Experience with insurance verification and prior authorizations.
• Current BLS certification.
• Experience with diagnostic/genetic specimen collection.
• Ability to work independently and manage multiple priorities.
• Valid driver's license and reliable transportation if travel between locations is required.

Responsibilities

• Guide patients through hereditary cancer genetic testing journey with education and care coordination.
• Coordinate with clinicians and partner clinics to support testing and workflows.
• Manage patient cases, scheduling, follow-ups, and communications.
• Perform venipuncture and collect blood specimens following protocols.
• Maintain HIPAA-compliant documentation and data entry in EMR/EHR.
• Assist with insurance verification and prior authorizations as needed.

Skills

Nationally certified phlebotomist

2 years clinical experience

Insurance verification

Prior authorizations

BLS certification

Diagnostic/genetic specimen collection

Independent work

Valid driver's license

Education

CMA or RMA certification

Tools

EMR/EHR systems

Job description

Job Details: Level: Entry, Job Location: Imaging Healthcare Specialists (IHS) - Hillcrest Washington - San Diego, CA 92103, Salary Range: $25.00 - $30.00 Hourly, Patient Navigator (Patient Support & Phlebotomy) – Hereditary Cancer Testing

Saving Lives with Early Detection | HALO Precision Diagnostics (HALO Dx)

At HALO Diagnostics (HALO Dx), we recognize that every patient is unique. Our mission is to deliver early detection and precision-focused healthcare to help prevent and conquer the most impactful diseases. Through specialized care and advanced diagnostic tools, we make a measurable difference in patient outcomes.

Position Details

• Location: Hillcrest - San Diego, CA
• Schedule: Monday–Friday, 8:00 AM–5:00 PM
• Employment Type: Full-Time | In-Person
• Bilingual English/Spanish: Preferred

About the Role

The Patient Navigator plays a critical role in guiding patients through their hereditary cancer genetic testing journey. This position combines patient education, care coordination, phlebotomy, and clinical support to ensure a seamless, compassionate, and high-quality patient experience.

You will work closely with clinicians, operational teams, and partner clinic staff to coordinate testing, support patients, and maintain efficient workflows. This position offers competitive compensation, a comprehensive benefits package, and stock options within a growing healthcare technology organization.

Key Responsibilities

Patient Navigation & Communication

• Guide patients through the hereditary cancer genetic testing process from start to finish.
• Provide clear, compassionate education on testing, procedures, and next steps.
• Serve as a primary point of contact for patients, ensuring a supportive and informed experience.
• Conduct structured patient consultations to promote clarity, accuracy, and consistency.

Clinic Integration & Partner Relationships

• Build strong relationships with partner site staff, providers, and clinical teams.
• Serve as a trusted extension of partner clinics and support daily workflow integration.
• Adapt to changing clinic needs, schedules, and priorities while maintaining service quality.

Workflow Ownership & Follow-Up

• Manage patient cases, scheduling, follow-ups, and workflow coordination.
• Proactively identify and resolve barriers to patient testing or completion.
• Ensure timely callbacks and consistent communication with patients and partners.

Clinical Support & Specimen Collection

• Perform venipuncture and collect blood specimens for genetic testing.
• Ensure proper patient identification, specimen labeling, handling, and transport.
• Follow clinical protocols, safety standards, and compliance requirements.
• Maintain accurate documentation in EMR/EHR systems.

Knowledge & Compliance

• Develop expertise in genetic testing workflows, insurance processes, and patient eligibility.
• Support insurance verification and prior authorization processes as needed.
• Maintain HIPAA compliance and accurate data entry.
• Confidently answer patient questions about testing and next steps.

Patient Experience & Problem Solving

• Create a welcoming, professional, and supportive environment for patients.
• Respond to patient concerns with empathy and clarity.
• Help resolve scheduling, insurance, and workflow barriers.
• Identify opportunities to improve patient engagement, testing completion, and outcomes.

Required Qualifications

• Nationally certified phlebotomist with strong venipuncture skills.
• Minimum of 2 years of clinical experience in a front-office or back-office setting.
• Minimum of 2 years of experience with insurance verification and prior authorizations.
• Current Basic Life Support (BLS) certification.
• Experience with diagnostic or genetic specimen collection.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Valid driver's license and reliable transportation if travel between locations is required.

Preferred Qualifications

• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification.
• 2+ years of experience in an outpatient clinic or patient service center setting.
• Experience in genetics, oncology, women's health, or specialty diagnostics.
• Familiarity with EMR/EHR systems and strong documentation skills.
• Previous high-touch, patient-facing healthcare experience.
• Healthcare students or candidates pursuing clinical careers are encouraged to apply.

Why Join HALO Dx?

• Make a meaningful impact through early detection and advanced diagnostics.
• Enjoy a consistent weekday schedule with no weekends, nights, or holidays.
• Join a growing healthcare technology organization with opportunities for professional development and advancement.

Benefits Include:

• Medical, dental, vision, and life insurance
• 401(k) plan
• Paid vacation, holidays, and sick time
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Disability insurance
• Employee discounts
• Stock options in a growing healthcare technology company
• Ongoing training and professional growth opportunities

Equal Employment Opportunity

HALO Precision Diagnostics is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants and do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

Reasonable Accommodation / ADA

HALO Precision Diagnostics is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. We provide reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. If you need a reasonable accommodation to apply for this position or perform its essential functions, please notify the Human Resources department.

Employment Relationship

Employment with HALO Precision Diagnostics is at-will, meaning either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law.

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Join HALO Precision Diagnostics and be part of a team transforming healthcare through early detection and personalized, precision-focused care!