Patient Navigator (H)

University of Miami; Miami (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Tuition remission

Job summary

The University of Miami is seeking a full-time Patient Navigator to join their Department of Site Disease in Miami, FL. This role involves facilitating patients' access to services by identifying barriers to care, developing treatment plans, and ensuring effective communication between patients and healthcare providers.

Ideal candidates will have at least 3 years of relevant experience and a High School diploma. The position offers a comprehensive benefits package including medical and dental coverage.

Qualifications

• Minimum 3 years of relevant work experience, preferably in a medical office or hospital.
• Ability to process confidential information with discretion.
• Ability to maintain effective interpersonal relationships.

Responsibilities

• Conduct evaluations to develop treatment plans.
• Coordinate services and address barriers to patient care.
• Educate and counsel patients on health issues.

Skills

Customer service skills

Written communication

Oral communication

Knowledge of medical terminology

Ability to handle multiple tasks

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

## Patient Navigator (H)Applyremote type: On-Sitelocations: Miami, FLtime type: Full timeposted on: Posted Todayjob requisition id: R100096939**Current Employees:**If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.The University of Miami/UHealth Department of Site Disease has an exciting opportunity for a full time Patient Navigator in Miami. The incumbent facilitates patients’ ability to obtain services by identifying barriers to care, coordinating the development of treatment plans, and monitoring the implementation and follow-up of services ordered by caregivers.**CORE JOB FUNCTIONS*** Conducts patient evaluations to obtain information necessary for the development of an effective treatment plan.* Ensures patients have access to insurance and social service programs for which they are eligible.* Provides patient reminders of upcoming appointments and acts as liaison between patients and providers.* Identifies and resolves real or perceived barriers to care.* Educates and counsels patients on issues related to their health and life situations.* Maintains current knowledge of community health, welfare resources, and any other programs available to patients.* Adheres to University and unit-level policies and procedures and safeguards University assets.***This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.*****CORE QUALIFICATIONS*** High School diploma or equivalent* Minimum 3 years of relevant work experience**Knowledge, Skills and Attitudes:*** Ability to process and handle confidential information with discretion.* Ability to communicate effectively in both oral and written form.* Ability to handle difficult and stressful situations with professional composure.* Ability to maintain effective interpersonal relationships.* Ability to understand and follow instructions.**Department Specific Functions**## Primary Duties and Responsibilities (For Non-exempt Employees Include Percent of Effort):* Telephone responsibilities include, but are not limited to speaking to the patient, and contacting a variety of health care facilities to obtain patient medical record information.* Address barriers and gaps in care with the nurse navigator.* Provides related internal, local, or national resources to the patient, family, or caregiver.* Explains consent for obtaining outside records, and HIPAA (if applicable) to patient; obtains signatures (may be done via email)* Submits signed consent to health care centers as appropriate to initiate retrieval of medical records, pathology slides, x-rays and any other pertinent report* Tracks pending records to ensure delivery prior to clinic visit such as pathology reports etc.* Communicates to the appropriate SDG Nurse Coordinator, if difficult or unable to obtain a pertinent record* Travels within the facility and campus to retrieve records/films/CD/s as needed* Prepares pathology slides and submits for consultation* Returns pathology slide to appropriate institution or patient* Communicates with physician as needed* Assembles, completes, and processes patients’ charts as indicated* Maintains confidentiality of patient information.* Maintains an accurate clinical record, recording information per hospital policy.* Performs patient call back to complete Patient Satisfaction Survey.* Utilizes UChart and RIS/PACS/Cerner* Reports unusual incidents in a timely manner to appropriate supervisory personnel. + Assist nursing staff in collaboration of multidisciplinary meetings* Assists with other clerical duties, not limited to faxing, scanning, copying* Performs other duties as assigned.## Knowledge, Skills, and Abilities:* Excellent customer service skills are required.* Strong written and oral communication skills.* Knowledge of medical terminology is preferred.* Able to handle multiple tasks simultaneously.## ·Ability to establish and maintain effective working relationships with patients and staff* Computer skills Microsoft Office## Education Requirements (Essential Requirements):* High School diploma or equivalent## Work Experience Requirements (Essential Requirements):* Three (3) years relevant experience. Experience in a medical office or hospital preferred.The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.