Patient Navigator Clinician 3 HX - Patient Experience Orange - FT Days

University-of-California,-Irvin; Orange (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

UCI Health is seeking a professional to address and investigate quality-of-care grievances, serving as a clinical resource for patients and families and collaborating with department leadership to reach resolutions.

The role involves providing education about treatments and liaising with clinical providers to address concerns while potentially focusing on specialty areas and improving overall care quality.

Qualifications

• Strong critical-thinking and problem-solving skills to manage multiple levels of information and responsibilities, and quickly assess complex problems to develop multiple potential solutions.
• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
• Must demonstrate customer service skills appropriate to the job
• Minimum of 3 years of experience in a clinical setting or equivalent experience
• Excellent written and verbal communication skills in English
• Demonstrated ability to work with senior staff and managers and to provide recommendations on issues of functionality, clinical quality, and efficiency
• Demonstrated ability to interpret and effectively explain clinical and technical information both verbally and in writing, and to contribute to presentations, reports, and analyses as assigned.
• Current CA RN license
• Ability to maintain a work pace appropriate to the workload
• Ability to establish and maintain effective working relationships across the Health System

Responsibilities

• Addresses and investigates the quality-of-care grievances from health plans, patients and families and works with department leadership for resolution.
• Serves as a clinical resource and liaison for patients and their families and assists with navigating all aspects of the healthcare system.
• Provides clinical education regarding treatment and liaisons with the patient's clinical service providers to address specific concerns.
• May have in-depth specialty expertise and focus.

Skills

Critical thinking

Problem solving

Customer service

English fluency

CA RN license

Communication skills

Team collaboration

Clinical knowledge

Education

BSN

Job description

Who We Are

UCI Health is one of California's largest academic health systems and the clinical enterprise of the University of California, Irvine. Established on July 1, 1976, UCI Health has grown into a 1,461-bed health system that includes UCI Health - Orange, UCI Health - Irvine, four Community Network hospitals and a growing network of ambulatory care centers across Orange and Los Angeles counties. As Orange County’s only academic health systems, UCI Health is home to the only National Cancer Institute-designated comprehensive cancer center based in the county, the region’s only American College of Surgeons-verified Level I adult and Level II pediatric trauma center, American College of Emergency Physicians Gold Level 1 Geriatric Emergency Department and a nationally recognized regional burn center verified by the American Burn Association. Powered by UC Irvine, UCI Health serves 5.6 million people across Orange County, western Riverside County and southeast Los Angeles County through excellence in patient care, research and medical education.

Your Role on the Team

Position Summary:

Addresses and investigates the quality-of-care grievances from health plans, patients and families and works with department leadership for resolution. Serves as a clinical resource and liaison for patients and their families and assists with navigating all aspects of the healthcare system. Provides clinical education regarding treatment and liaisons with the patient's clinical service providers to address specific concerns. May have in-depth specialty expertise and focus.

What It Takes to be Successful

Required Qualifications:

• Strong critical-thinking and problem-solving skills to manage multiple levels of information and responsibilities, and quickly assess complex problems to develop multiple potential solutions.
• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
• Must demonstrate customer service skills appropriate to the job
• Minimum of 3 years of experience in a clinical setting or equivalent experience
• Excellent written and verbal communication skills in English
• Demonstrated ability to work with senior staff and managers and to provide recommendations on issues of functionality, clinical quality, and efficiency
• Demonstrated ability to interpret and effectively explain clinical and technical information both verbally and in writing, and to contribute to presentations, reports, and analyses as assigned.
• Current CA RN license
• Ability to maintain a work pace appropriate to the workload
• Ability to establish and maintain effective working relationships across the Health System

Preferred Qualifications:

• Knowledge of the Orange County healthcare market
• Knowledge of University and Medical Center organizations, policies, procedures and forms
• Bilingual skills in English and Spanish and/or Vietnamese
• Bachelor of Science in Nursing (BSN)

Total Rewards

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Employment Misconduct*
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

*Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at [e-mail] or at [phone], Monday - Friday from 8:30 a.m. - 5:00 p.m.

Consideration for Work Authorization Sponsorship

Must be able to provide proof of work authorization