Patient Navigator - Chandler, AZ

HALO Diagnostics; Chandler (AZ); Presencial; USD 34.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock options

Medical, dental, vision, & life insur.

401(k) plan

Paid vacation, holidays, and sick time

Flexible Spending Account (FSA) / HSA

Disability insurance

Employee discounts

Ongoing training and professional成长

Descripción de la vacante

HALO Precision Diagnostics is seeking a Patient Navigator (Patient Support & Phlebotomy) for the Dobson Women’s Site in Chandler, AZ. This full-time, in-person role supports hereditary cancer genetic testing, patient education, care coordination, and specimen collection.

You will collaborate with clinicians and partner site staff to guide patients through education, scheduling, specimen collection, and follow-up, ensuring a compassionate, high-quality patient experience and HIPAA compliance.

Formación

• Nationally certified phlebotomist with strong venipuncture skills.
• Minimum of 2 years of clinical experience (front office or back office).
• Minimum of 2 years of experience with insurance verification and prior authorizations.
• Current BLS certification.
• Experience with diagnostic or genetic specimen collection.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Preferred CMA or RMA certification.
• Experience in outpatient clinic or patient service center setting.
• Experience with EMR/EHR systems and strong documentation skills.
• Prior high-touch patient-facing healthcare experience.

Responsabilidades

• Guide patients through the hereditary cancer genetic testing process from start to finish.
• Provide clear, compassionate education on testing, procedures, and next steps.
• Serve as the primary patient contact to ensure a supportive and informed experience.
• Conduct structured patient consultations to ensure clarity, accuracy, and consistency.
• Build strong relationships with partner site staff, providers, and clinical teams.
• Act as a trusted extension of partner clinics and support daily workflow integration.
• Own patient cases, scheduling, follow-ups, and workflow coordination.
• Proactively identify and resolve barriers to patient testing or completion.
• Ensure timely callbacks and consistent communication with patients and partners.
• Monitor patient progress and help ensure timely completion of testing workflows.
• Perform venipuncture and collect blood specimens for genetic testing.
• Ensure proper patient identification, labeling, handling, and transport of specimens.
• Follow all clinical protocols, safety standards, and compliance requirements.
• Maintain accurate documentation in EMR/EHR systems.
• Build expertise in genetic testing workflows, insurance processes, and patient eligibility.
• Support insurance verification and authorization processes as needed.
• Ensure HIPAA compliance and accurate data entry.
• Confidently answer patient questions regarding testing and next steps.
• Create a welcoming, professional, and supportive environment for patients.
• Respond to patient concerns with empathy and clarity.
• Identify and help resolve barriers such as scheduling, insurance, or workflow issues.
• Support creative solutions to improve patient completion and outcomes.

Conocimientos

Phlebotomy

Patient navigation

Care coordination

Bilingual English/Spanish

EMR/EHR documentation

Educación

CMA or RMA certification

Descripción del empleo

Job Details

Job Location: SimonMed Imaging (SMI) Dobson Womens Center - Chandler, CA 85224, Salary Range: $25.00 - $30.00 Hourly, Saving Lives with Early Detection | HALO Precision Diagnostics (HALO Dx)

Position

Patient Navigator (Patient Support & Phlebotomy) – Hereditary Cancer Testing

Location: Dobson Women’s Site – Chandler, AZ

Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Employment Type: Full-Time | In-Person

Bilingual in English/Spanish preferred.

About the Role

The Patient Navigator (Patient Support & Phlebotomy) plays a critical role in guiding patients through key stages of their genetic testing and diagnostic journey. This position provides patient education, care coordination, and phlebotomy support while working closely with a multidisciplinary clinical team to deliver a seamless, compassionate, and high-quality patient experience.

In addition to competitive compensation, this position offers a comprehensive benefits package and stock options within a fast-growing healthcare technology organization.

Position Overview

The Patient Navigator supports patients undergoing hereditary cancer genetic testing through a combination of patient navigation, clinical coordination, partner site support, and specimen collection. This role serves as a primary point of contact for patients and partner site staff, helping guide individuals through education, scheduling, specimen collection, and follow-up while ensuring an exceptional patient experience.

You will work closely with clinicians and operational teams to ensure high-quality care and efficient workflows at your assigned location. This role is built on HALO Dx's Navigator Pillars, which guide how we care for patients, support partners, and execute daily work.

Key Responsibilities

Patient Navigation & Communication

• Guide patients through the hereditary cancer genetic testing process from start to finish.
• Provide clear, compassionate education on testing, procedures, and next steps.
• Serve as the primary patient contact to ensure a supportive and informed experience.
• Conduct structured patient consultations to ensure clarity, accuracy, and consistency.

Clinic Integration & Partner Relationships

• Build strong relationships with partner site staff, providers, and clinical teams.
• Act as a trusted extension of partner clinics and support daily workflow integration.
• Adapt to clinic needs, schedules, and priorities while maintaining service quality.
• Communicate effectively with clinic staff and operational leadership to support patient care and resolve workflow challenges.

Workflow Ownership & Follow-Up

• Own patient cases, scheduling, follow-ups, and workflow coordination.
• Proactively identify and resolve barriers to patient testing or completion.
• Ensure timely callbacks and consistent communication with patients and partners.
• Monitor patient progress and help ensure timely completion of testing workflows.

Clinical Support & Operational Execution

• Perform venipuncture and collect blood specimens for genetic testing.
• Ensure proper patient identification, labeling, handling, and transport of specimens.
• Follow all clinical protocols, safety standards, and compliance requirements.
• Maintain accurate documentation in EMR/EHR systems.

Knowledge & Compliance

• Build expertise in genetic testing workflows, insurance processes, and patient eligibility.
• Support insurance verification and authorization processes as needed.
• Ensure HIPAA compliance and accurate data entry.
• Confidently answer patient questions regarding testing and next steps.

Patient Experience & Problem Solving

• Create a welcoming, professional, and supportive environment for patients.
• Respond to patient concerns with empathy and clarity.
• Identify and help resolve barriers such as scheduling, insurance, or workflow issues.
• Support creative solutions to improve patient completion and outcomes.

Required Qualifications

• Nationally certified phlebotomist with strong venipuncture skills.
• Minimum of 2 years of clinical experience (front office or back office).
• Minimum of 2 years of experience with insurance verification and prior authorizations.
• Current BLS certification.
• Experience with diagnostic or genetic specimen collection.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• CMA or RMA certification.
• 2+ years of experience in an outpatient clinic or patient service center setting.
• Experience in genetics, oncology, women's health, or specialty diagnostics.
• Experience with EMR/EHR systems and strong documentation skills.
• Prior high-touch patient-facing healthcare experience.
• Healthcare students or candidates pursuing clinical careers are encouraged to apply.

Why Join HALO Dx?

• Make a meaningful impact in patients' lives through early detection and advanced diagnostics.
• Enjoy a consistent weekday schedule with no weekends, nights, or holidays.

Benefits Include

• Medical, dental, vision, and life insurance
• 401(k) plan
• Paid vacation, holidays, and sick time
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Disability insurance
• Employee discounts
• Stock options in a growing healthcare technology company
• Ongoing training and opportunities for professional growth and advancement

Equal Employment Opportunity

HALO Precision Diagnostics is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants and do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

Reasonable Accommodation / ADA

HALO Precision Diagnostics is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. We provide reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. If you need a reasonable accommodation to apply for this position or to perform the essential functions of the role, please notify the Human Resources department.

Employment Relationship

Employment with HALO Precision Diagnostics is at-will, which means that either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law.

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.