Patient Navigator- Care Management (Full Time/ Days)

Penn Medicine Lancaster General Health; Lancaster (Lancaster County); On-site; USD 50,000 - 65,000; Full time

Job summary

Penn Medicine Lancaster General Health is seeking a Patient Navigator to join the Care Management multidisciplinary team. You will assist in care plan development, provide advocacy, and help patients achieve their healthcare goals.

This full-time position requires strong organizational skills and the ability to work collaboratively. Preferred qualifications include healthcare licenses and bilingual proficiency in Spanish.

Qualifications

• Minimum one year of experience in social services or medical field.
• Strong understanding of medical terminology and case management.
• Exceptional organizational and interpersonal skills.

Responsibilities

• Coordinate care plans and reach social/behavioral goals.
• Triage after-hours questions from patients.
• Act as liaison between departments and community resources.

Skills

Organizational skills

Communication skills

Collaborative work

Understanding of medical terminology

Education

High School Diploma or GED

Job description

Overview

Penn Medicine is dedicated to providing the highest level of care to patients, conducting innovative research, and educating future leaders in medicine. Working here means collaboration with top clinical, technical, and business professionals across all disciplines.

Location

Lancaster, PA - Duke Street

Hours

Full Time (40 hours per week). Monday-Friday (8am‑4:30pm). No evenings, weekends or holidays.

Summary

The Patient Navigator (PN) will be an integral member of the Care Management multidisciplinary outreach team. Together with Care Managers, Social Workers, and providers, the PN will assist in care plan development and implementation, provide advocacy to patients, help develop care management strategy for enrolled patients, and create linkages for the various health and social needs of patients. The PN will be the direct contact for patients enrolled in the program and will provide coaching to help them achieve their healthcare goals. Responsibilities include leading multidisciplinary team meetings, implementing suggested approaches to improve care, and meeting patients in all settings (home, inpatient, outpatient, specialty office).

Responsibilities

• Work under the direction of the care team; determine plans for care management; coordinate care plans and complete tasks to reach social/behavioral care plan goals.
• Coordinate public assistance entitlements and behavioral health services.
• Triage after‑hours questions from enrolled patients as appropriate.
• Accompany patients to appointments as needed.
• Arrange referrals to additional services such as supportive housing programs, legal aid, etc.
• Assist patients in learning medication adherence systems and conduct medication reconciliations.
• Act as liaison between the Emergency Department, specialists, community resources, and managed care insurance plans to ensure patient‑centered coordination.
• Coach patients and caregivers on health literacy to achieve identified goals.
• Build and nurture partnerships with local service organizations and community resources.
• Enter and maintain electronic records, compile reports, and complete other documentation (progress notes, incident reports, client track, letters, etc.).
• Participate in interdisciplinary case conferences, team meetings, and huddles.
• Identify project inefficiencies and collaborate on solutions.

Secondary Duties

• Participate in education of nursing and medical students rotating through the Care Connections Clinic.
• Comply with OSHA, HIPAA, and other mandated safety procedures or regulations.
• Attend community organization meetings as required.
• Attend continuing education classes or conferences as required.
• Participate in on‑call responsibilities as needed.
• Other duties as assigned.

Minimum Required Qualifications

• High School Diploma or GED with at least one year of experience in the social services and/or medical field, or a former high‑risk patient who successfully transformed their health with providers.
• Strong understanding of medical terminology, case management, and/or outreach services.
• Exceptional organizational and interpersonal skills with attention to detail; strong oral and written communication.
• Ability to work collaboratively in a team, manage multiple priorities, use effective time‑management skills, and exercise sound administrative and clinical judgment.
• Demonstrated ability to work well with people of various ages, backgrounds, ethnicities, and life experiences.
• Valid Pennsylvania Driver’s License and daily access to an insured automobile.
• Ability to travel to multiple office locations and into patient homes.

Preferred Qualifications

• Licensed Practical Nurse (LPN), Paramedic, Emergency Medical Technician, or other licensed healthcare practitioner.
• Bilingual in Spanish or proficiency in Spanish.
• Prior acute hospital or ambulatory practice experience.
• Comprehensive knowledge of social and community resources.
• Experience with patient home visits.

Equal Opportunity

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.