Patient Navigator

University of Miami; Sylvester (GA); On-site; USD 38,000 - 58,000; Full time

Job summary

University of Miami is seeking a full-time on-site Patient Navigator in Miami to help patients access services, coordinate treatment plans, and monitor care as ordered by caregivers.

The role conducts patient evaluations, assists with insurance and social services, reminds patients of appointments, resolves barriers to care, maintains records, and provides confidential administrative support.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of relevant work experience.
• Ability to process and handle confidential information with discretion.
• Ability to communicate effectively in both written and oral form.
• Ability to maintain professional composure in stressful situations.
• Strong interpersonal skills and ability to work with diverse populations.

Responsibilities

• Conducts patient evaluations to obtain information for treatment planning.
• Ensures access to insurance and social service programs for eligible patients.
• Provides patient reminders of appointments and acts as liaison between patients and providers.
• Identifies and resolves barriers to care; counsels patients on health and life issues.
• Maintains knowledge of community health and welfare resources.
• Handles patient communications and requests medical records; coordinates with facilities.

Skills

Confidential information handling

Written communication

Oral communication

Interpersonal relationships

Following instructions

Education

High School diploma or equivalent

Job description

UMHC-SCCC is currently seeking a full-time Patient Navigator to work on-site in Miami. The Patient Navigator facilitates patients’ ability to obtain services by identifying barriers to care, coordinating the development of treatment plans, and monitoring the implementation and follow-up of services ordered by caregivers.

CORE JOB FUNCTIONS

• Conducts patient evaluations to obtain information necessary for the development of an effective treatment plan.

• Ensures patients have access to insurance and social service programs for which they are eligible.

• Provides patient reminders of upcoming appointments and acts as liaison between patients and providers.

• Identifies and resolves real or perceived barriers to care. Educates and counsels patients on issues related to their health and life situations.

• Maintains current knowledge of community health, welfare resources, and any other programs available to patients.

• Handle patient communications and contact healthcare facilities for medical records.

• Address care gaps with the nurse navigator.

• Prepares, tracks, and processes medical records and pathology specimens.

• Reviews and file medical records for completeness; use tracking systems for accurate documentation.

• Provides administrative support to the department by answering phones, address inquiries, and direct calls or take messages, copy, fax, emailing, and mailing records while ensuring confidentiality.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:

High School diploma or equivalent

Experience:

Minimum 1 year of relevant work experience

Knowledge, Skills and Attitudes:

• Ability to process and handle confidential information with discretion.

• Ability to communicate effectively in both oral and written form.

• Ability to handle difficult and stressful situations with professional composure.

• Ability to maintain effective interpersonal relationships.

• Ability to understand and follow instructions.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff