Patient Navigator

Nebraska Medicine; Omaha (NE); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Tuition assistance

Clarkson College discount

Job summary

Nebraska Medicine is seeking a Patient Navigator to support patients and families on campus in a non-clinical, welcoming role. This hourly position emphasizes calm, clear communication and compassionate service to reduce uncertainty during hospital stays.

The navigator will introduce patients to hospital processes, provide information, and escalate clinical needs to staff as required. A high school diploma is required, with additional education preferred.

Qualifications

• Requires strong interpersonal communication for patient and family contact.
• Experience in health care or hospitality is valued.
• Ability to work cross-functionally and independently in a fast-paced setting.

Responsibilities

• Serve as a friendly, non-clinical guide for patients and families throughout the hospital stay.
• Provide non-clinical information and connect with appropriate staff as needed.
• Use translation tools to support diverse patient contacts and maintain confidentiality.

Skills

Interpersonal communication

Calm under pressure

Customer service

Cross-functional collaboration

Independent work

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

Translation tools

Job description

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.Shift:First Shift (United States of America)Patient NavigatorAt Nebraska Medicine, we know a hospital stay rarely begins the way anyone hopes. It often starts with uncertainty, fear, and a lot of unanswered questions. That’s where this role comes in. As a Patient Navigator, you’ll be a friendly face in a moment that matters—helping patients and families feel grounded, informed, and just a little more in control. This is not a clinical role—it’s a human one. Backed by donor support and already showing meaningful impact, this growing program is redefining what a “welcome” to the hospital can feel like. If you’re someone who naturally brings calm to chaos, connects easily with others, and finds purpose in helping people through vulnerable moments—this could be something really special.Details: Patient NavigatorCandidate must live in Nebraska or IowaMonday – Friday: 10:00am – 6:30pm 100% on campus hourly positionResume REQUIRED for considerationWhy Work at Nebraska Medicine?Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.Be part of something extraordinary at Nebraska Medicine!The Patient Navigator enhances the experience of patients and families by introducing them to key aspects of an inpatient hospital stay, familiarizing them with hospital and unit processes and empowering them to participate in their care throughout their hospital stay. The Patient Navigator provides non-clinical materials and information to patients and families. The Patient Navigator will escalate patient-identified clinical needs to appropriate staff. This role requires exceptional interpersonal communication skills, an ability to work independently and sensitivity for vulnerable patients with medical conditions.Required Qualifications: Patient NavigatorMinimum of one year of experience in an active health care environment and/or minimum of two years of experience in an in-person hospitality role required. Consideration is also given to those with a minimum of two years of experience as a classroom educator.High school education or equivalent required. Strong interpersonal skills and capabilities, along with the ability to maintain a calming presence and work cross-functionally with others required.Ability and desire to interact directly with patients and their families during stressful situations required.Ability to utilize multiple communication methods, and flex communication style to meet different preferences and needs required.Willingness to use provided communication tools for translation required.Ability to work independently required.Ability to maintain confidential information required.A positive and supportive attitude that fosters a welcoming environment for patients and families required.Preferred Qualifications: Patient NavigatorAssociate’s degree preferred.Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.