Patient Navigator

Open Fertility; New York (NY); On-site; USD 35,818,000 - 39,950,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Job summary

Open Fertility is seeking a Patient Navigator to support the care team and guide patients through fertility treatments with clear information and compassionate communication.

You will help schedule appointments, track tests, and ensure patients are prepared for their treatment cycle, while building trust with diverse patients in a fast-growing clinic environment.

Qualifications

• Proven ability to explain medical processes in simple terms.
• Strong interpersonal skills to build trust with patients.
• Ability to manage schedules and coordinate care across teams.

Responsibilities

• Generate journey maps and calendars based on treatment plans.
• Facilitate, track and document completion of tests and diagnostic procedures.
• Develop trust and positive rapport with all new patients.
• Explain complex medical processes in digestible terms.
• Monitor patient compliance and readiness for treatment.
• Schedule appointments.

Skills

Patient Navigation

Communication

Education

Passion for Reproductive Healthcare

Exceptional Communication Skills

Job description

Open Fertility is committed to making exceptional fertility care accessible to more people than ever. From egg freezing to IVF, we simplify and streamline treatments so patients can pursue their reproductive goals with confidence. We’re looking for passionate, driven individuals who want to make a meaningful impact in people’s lives. As part of our rapidly growing team, you’ll help innovate fertility care and transform the patient experience. Our clinics are currently open in Roseville, CA and Astoria, NY, with Denver, CO coming soon.

Our Core Values:

Open Possibilities: Helping patients achieve their reproductive goals.

Open Access: Making high-quality fertility care available to those paying out of pocket.

Open Arms: Welcoming every patient with compassion and understanding.

Role Summary

Our Patient Navigators partner with our Care Team in helping our patients grow their families! Our Patient Navigators work hand-in-hand with our nursing team to provide our patients with the information they need to approach their treatment cycle with confidence. They simplify an often difficult and confusing process to ensure a seamless transition to the nursing team for cycle management.

Some day-to-day responsibilities include:

• Generate journey maps and calendars based on treatments plans
• Facilitate, track and document completion of tests and diagnostic procedures
• Develop trust and positive rapport with all new patients
• Explain complex medical process and terms in a digestible manger
• Monitor patient compliance and readiness for treatment
• Scheduling appointments

Education, Licenses, Certifications

• Passion for Reproductive Healthcare
• Exceptional Communication Skills

Employment Type

This is a full-time non-exempt onsite position that requires early hours, rotational weekends and holidays.

Compensation

The starting salary range for this role is $26-$29. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees.

#INDSFT

Investing in You Today and Tomorrow

Competitive medical, dental, and vision plans

Paid time off to recharge and enjoy personal time

Access to BetterHelp therapy sessions for mental and emotional wellness

Commuter benefits and discounted rates on home, auto, and pet insurance

Investing in your future

401(k) with up to a 4% company match

Comprehensive fertility and parental leave benefits

Career development opportunities in a fast-growing organization

Employer-paid life and disability insurance

*Temporary and contract roles may not be eligible for all benefits listed above

Don’t have it all? We still welcome you to apply!

At Open Fertility, we believe that everyone who wants a family deserves to have one, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of goals, life experiences, and unique paths to parenthood among our patients, we also actively celebrate diversity within our organization. We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.

Open Fertility will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please give us a call.

Interested in building your career at Open Fertility? Get future opportunities sent straight to your email.

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

Do you now, or will you in the future, require sponsorship for employment visa status (e.g., H-1B visa status, etc.) to work legally for our Company in the United States? * Select...

Are you legally authorized to work in the United States for our Company? * Select...

Do you have a Bachelor\'s Degree? * Select...

What interests you about this position? *