Patient Navigator

RWJBarnabas Health; New Brunswick (NJ); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

PTO

Health Insurance

Dental & Vision

Retirement Plans

Disability Insurance

Tuition Reimbursement

Flexible Spending Accounts

Wellness Programs

Pet Insurance

Employee Discounts

Job summary

RWJBarnabas Health is seeking a Patient Navigator to coordinate pediatric care across the continuum, including intake, outpatient, inpatient, and long-term services. You will act as a liaison among patients, families, clinicians, therapists, and insurers while promoting family-centered care.

The role requires a Bachelor's Degree and experience in care coordination with strong communication skills and the ability to work within a multidisciplinary team to support patients and families throughout

Qualifications

• Bachelor's Degree required; experience in care coordination.
• Experience working with pediatric populations and families.
• Excellent communication and organizational skills; ability to work in a multidisciplinary team.

Responsibilities

• Coordinate care for pediatric patients across intake, outpatient, inpatient, and long-term services.
• Act as liaison among patients, families, providers, therapists, insurers, and community agencies.
• Support family-centered care and triage needs to determine appropriate service pathways.
• Facilitate communication among patients and service providers to ensure continuity of care.
• Advocate for patient and family needs across medical, social, and financial aspects.

Skills

Care coordination

Pediatrics

Communication

Multidisciplinary team

Education

Bachelor's degree

Job description

Req #: 0000258593

Category: Revenue Cycle and Patient Access

Status: Full-Time

Shift: Day

Facility: Childrens Specialized Hosp

Department: Referral Development

Pay Range: $51,700.00 - $62,100.00 per year

Location: 200 Somerset St., New Brunswick, NJ 08901

Job Title: Patient Navigator

Location: New Brunswick (NB)

Department Name: Referral Development

Status: Salaried

Pay Transparency

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

For children and families navigating complex healthcare needs, having the right support at the right time can make all the difference. As a Patient Navigator, you'll help coordinate care for pediatric patients with rehabilitation needs and acute, chronic, or life-altering conditions. You'll serve as a trusted connection between patients, families, medical providers, therapists, insurance companies, and community resources, helping families navigate their care journey across the continuum.

As a Patient Navigator, a typical day might include the following:

• Coordinate care for babies, children, and young adults across the continuum of care, including intake, outpatient, inpatient, and long-term care services.
• Serve as a liaison between patients and families, internal and external providers, therapists, admissions teams, administrators, insurance companies, and community agencies.
• Coordinate communication among patients, families, and service providers to support continuity of care.
• Work as an integral member of the multidisciplinary care team and support family-centered care.
• Provide triage for families seeking services to improve the management and understanding of chronic illnesses and determine appropriate service needs.
• Review and organize intake materials and consult with the Chronic Illness Management team as needed.
• Ensure evaluations and treatments are scheduled for prospective patients.
• Assist with facilitating inpatient admissions by coordinating with internal and external stakeholders and multidisciplinary team members as needed.
• Obtain, manage, and document information related to patient referral pathways and case stages.
• Advocate for the needs of patients and families across medical, social, and financial areas.
• Provide necessary documentation to external agencies as needed.
• Help families understand their healthcare options, available resources, and next steps throughout the care process.
• Perform other duties as assigned by the supervisor and in collaboration with other CSH departments.

This Role Might Be For You If

• You enjoy helping children and families navigate complex healthcare needs and services.
• You have a strong understanding of pediatric care and the needs of children with chronic, acute, or life-altering conditions.
• You're compassionate, organized, and able to build trusting relationships with families and healthcare professionals.
• You communicate clearly and effectively with patients, families, providers, therapists, insurance companies, and community agencies.
• You thrive as part of a multidisciplinary team and value family-centered care.
• You're comfortable coordinating multiple services, stakeholders, and stages of care.
• You understand the importance of advocacy and helping families navigate medical, social, and financial challenges.
• You're familiar with the healthcare system, managed care, and the importance of thoughtful resource utilization.
• Schedule: Day shift, Monday through Friday 8:00am-4:30pm, evenings/weekends as needed, Full-Time 40 hours per week

To be considered for this role, you must have a Bachelor's Degree and experience in care coordination, along with experience working in pediatrics. Candidates must demonstrate excellent communication and organizational skills and the ability to work effectively as part of a multidisciplinary team. A strong understanding of family-centered care, pediatric medical diagnoses and their implications for patients and families is strongly preferred. The ability to coordinate services across the care continuum, communicate effectively with internal and external stakeholders, advocate for patients and families, and manage and document referral information is essential.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

RWJBarnabas Health is an Equal Opportunity Employer