Patient Navigator

AndHealth LLC; Columbus (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid time off

Short- and Long-Term Disability

Job summary

AndHealth LLC is seeking a Patient Navigator to guide patients through their journey and ensure access to needed care. You will collaborate with physicians, nurses, health coaches, and the patient services team to deliver a seamless, coordinated experience.

The role emphasizes ownership, proactive problem solving, and a servant-leadership approach while adapting to evolving processes to continuously improve patient and care-team experiences.

Qualifications

• Bachelor’s degree preferred, relevant clinical exposure is a plus.
• Experience in a clinical setting (outpatient preferred) is advantageous.
• Experience with prior authorizations is desirable.
• Strong communication and ownership mindset to improve patient experience.

Responsibilities

• Build understanding of internal policies, tools, and workflows.
• Maintain timely records of communications for scheduling, referrals, and care in EMR and apps.
• Schedule coaching calls, physician appointments, and lab visits.
• Order and deliver materials needed for programs, incl. supplements and curated items.
• Ensure collection of baseline metrics to measure outcomes.

Skills

Communication

Organization

Problem solving

Team collaboration

Customer service

Education

Bachelor's degree preferred

Tools

EMR systems

AndHealth App

Partner EHR

Job description

AndHealth is on a mission to radically improve access and outcomes for the most challenging chronic health conditions, with the goal of making world-class specialty care accessible and affordable to all. We partner with health systems, community health centers, and independent practices to remove barriers to care to ensure all people have access to the care they deserve.

The Opportunity

We are looking for a Patient Navigator to play an important role at AndHealth. In this role, you’ll help guide the patients through their journey at AndHealth with the goal of creating incredible health outcomes and ensuring they receive the care needed to live a healthier life.

You’ll work with our Physicians, Nurses, Health Coaches, and Patient Services team and provide feedback on how to best deliver a "wow" experience.

What you'll do in the role:

• Build a deep understanding of relevant internal policies, tools, and workflows.
• Maintain a timely record of all communications regarding patient scheduling, referrals, and care in the EHR, AndHealth App, and Partner EHR.
• Schedule coaching calls, physician appointments, and lab visits.
• Own the ordering and delivery of materials needed for a program, including supplements and other curated materials.
• Ensure accurate and timely collection of baseline metrics to measure outcomes.
• Ensure appropriate medications can be filled at patients' preferred pharmacy or suitable alternative.
• Manage message inbox for Health Coaches.
• Develop initial insights into opportunities for improvements.
• Begin identifying trends in patient feedback and designing specific improvement projects.
• Become an expert and deeply understand the patient's journey.
• Assisting with all aspects of prescription fulfillment including prior authorization processes and patient assistance programs.
• Maintain the clinical care team calendar, including patient and non-patient related time.
• Assist in reporting the operational capacity of the care team using practice management tools through EMR and AndHealth App.
• Provide training to health coaches and physicians on new services introduced to AndHealth programs.
• Assist in resolving vendor and product-related issues while documenting processes that reflect resolution.
• Assist Clinical Leadership with processing payments for contractors, vendors, and business-related expenses.
• Other responsibilities as needed based on business needs.

Education & Licensure Requirements:

• Bachelor’s degree is preferred.

Other Skills or Qualifications:

• Experience working in a clinical setting (ideally outpatient).
• Experience with prior authorizations preferred.
• Passion for bringing the AndHealth programs to those who need it most.
• A keen sense of ownership and ability to take initiative to make each patient’s experience better than the last.
• A builder’s mentality and willingness to create a process where needed along with follow-through on those processes.
• Ability to thrive in change and quickly adapt to evolving processes to help improve the patient and care team experience continuously.
• Excellent written and oral communication skills.
• Strong attention to detail and ability to successfully handle multiple things at once.
• You bring a servant-leadership approach to your interaction with everyone.
• You are energetic, positive, kind, and help make working at AndHealth fun.
• You are comfortable with technology and learning new systems.
• You thrive when collaborating with others from multiple organizations.

Here's what we'dlike to offer you:

• Equal investment and support for our people and patients.
• A fun and ambitious start-up environment with a culture that takes on important things, takes risks, and learns quickly.
• The ability to demonstrate creativity, innovation, and conscientiousness, and find joy in working together.
• A team of highly skilled, incredibly kind, and welcoming employees, every one of whom has something unique to offer.
• We know that the overall success of our business is a collaborative effort, and we strive to provide ongoing opportunities for our employees to learn and grow, both personally and professionally.
• Full-time employees are eligible to participate in our benefits package which includes Medical, Dental, Vision Insurance, Paid time off, Short- and Long-Term Disability, and more.

We are an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability, or veteran status.