Patient Meal Experience Specialist

Memorial Healthcare System; Town of Florida (NY); On-site; USD 28,000 - 38,000; Full time

Job summary

Memorial Healthcare System is seeking a Dietary Aide to assist with patient meal selections and meal service in accordance with physician-ordered diets. You will assemble trays, ensure timely service, and collaborate with nursing staff to enhance the patient experience.

Requirements include a high school diploma and at least one year in customer service; the role supports safety, sanitation, and accurate diet orders while handling patient and guest requests.

Qualifications

• High School Diploma or Equivalent required.
• One year of customer service experience preferred.

Responsibilities

• Assembles patient meal trays based on menu selections meeting dietary requirements.
• Ensures timely completion of the patient meal service and supports satisfaction initiatives.
• Resolves or reports service quality issues and responds to meal order inquiries.
• Collaborates with nursing units to enhance patient experience.
• Maintains and documents patient food preferences, diet orders and allergies.
• Assists patients with menu selections within dietary restrictions.

Skills

Customer service

Food service

Accountability

Hand hygiene

Kitchen sanitation

Meal delivery

Patient and family centered care

Responding to change

Standards of behavior

Education

High School Diploma or Equivalent (Required)

Job description

Memorial Healthcare System is seeking a Dietary Aide to assist with patient meal selections and meal service in accordance with physician-ordered diets. You will assemble trays, ensure timely service, and collaborate with nursing staff to enhance the patient experience.

Requirements include a high school diploma and at least one year in customer service; the role supports safety, sanitation, and accurate diet orders while handling patient and guest requests.