Patient/Mail Transport- Per Diem

Anna Jaques Hospital; Burlington (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

Beth Israel Lahey Health (BILH) in Burlington, MA is seeking a dedicated Patient Escort/ Messenger to support patient transport, mail delivery, and equipment movement across the clinic. You will follow established procedures and safety practices while coordinating with dispatch.

The role requires a high school diploma, 1 year of related experience, and strong English reading/writing skills. Base pay ranges from $17.00 to $22.88 per hour, with potential for shift-based variations.

Qualifications

• Education: High school diploma or equivalent.
• Skills: Able to read, write and comprehend English and perform alpha-numeric sorting.

Responsibilities

• Escort patients using wheelchairs or stretchers and ensure correct matching of patient information.
• Transport incoming and outgoing mail and deliver patient charts to floors.
• Sort and prepare mail for mailing and maintain orderly mail areas.
• Ensure transport equipment is safe and returned after use.
• Follow Lahey Clinic policies and guiding principles daily.
• Maintain courteous interactions with colleagues and patients.
• Participate in quality improvement activities and mandatory education.
• Perform additional duties as needed by the department.

Skills

Read/write English

Alpha-numeric sorting

Education

High school diploma or equivalent

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Under the supervision of the department manager and/or supervisor and following established procedures, performs a variety of duties including assisting patients as they transfer between departments and picking-up and delivering mail, medical records, specimens and equipment.

Job Description:

Essential Duties & Responsibilities including but not limited to:

• 1) Patient Escort: Properly and safely uses wheelchairs and stretchers to transport patients throughout the clinic. Utilizes proper lifting techniques and all other safeguards as defined by Lahey Clinic. Assures accuracy by matching patient ID bracelet with information provided on escort request paperwork. Ensures that all relevant charts, records, and requisitions accompany the patient to all testing areas. Picks up and delivers all patient-related items as requested by the dispatcher. Inspects transport equipment prior to each transport to ensure that it is in proper working order, and reports any equipment that may be in need of repair. Responds to pages within five (5) minutes. Notifies dispatcher of any problems with or changes to an assigned call.
• 2) Messenger: Transports incoming and outgoing mail between departments; delivers patient charts to assigned floors.
• 3) Mail Room: Sorts incoming and outgoing mail. Applies appropriate postage, and prepares outgoing mail for pick-up. Maintains mail on shelves and cart in a neat and orderly manner. Inspects postage and mailing machines to ensure that they are in proper working order, and reports any equipment that may be in need of repair.
• 4) Equipment Transport: Ensures that oxygen tanks are properly filled to capacity prior to attempting patient transport. Ensures that all equipment used for transport is returned to its proper location upon completion of the call.
• 5) Incorporates Lahey Clinic Guiding Principles , Mission Statement and Goals into daily activities.
• 6) Complies with all Lahey Clinic Policies.
• 7) Complies with behavioral expectations of the department and Lahey Clinic.
• 8) Maintains courteous and effective interactions with colleagues and patients.
• 9) Demonstrates an understanding of the job description, performance expectations, and competency assessment.
• 10) Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
• 11) Participates in departmental and/or interdepartmental quality improvement activities.
• 12) Participates in and successfully completes Mandatory Education.
• 13) Performs all other duties as needed or directed to meet the needs of the department.

Minimum Qualifications:

Education: High school diploma or equivalent.

Licensure, Certification, Registration: None required

Skills, Knowledge & Abilities: Must be able to read, write and comprehend English and perform alpha-numeric sorting. In the absence of any of these skills, demonstrates the ability to be thoroughly trained to meet organizational standards.

Experience: 1 year of experience in a related setting.

Pay Range:

$17.00 - $22.88

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geographyof work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled