Patient Logistics Supervisor / RN

UT Health East Texas; Jacksonville (TX); On-site; USD 85,000 - 115,000; Full time

Job summary

UT Health East Texas in Tyler, TX is seeking a Night Shift, full-time Patient Logistics Supervisor RN to oversee the Patient Logistics Center operations and staff, ensuring smooth transfers and bed capacity management. You will coordinate with departments, physicians, and referring facilities; ensure EMTALA compliance; mentor staff; and drive process improvements to enhance patient throughput.

Minimum RN from accredited school, compact state license, BLS within 14 days, 3+ years acute care with

Qualifications

• Graduate of an accredited school of nursing.
• Current RN licensure in a nursing compact licensure participating state.
• BLS certification within 14 days of hire or transfer into the role.
• 3+ years of clinical experience in acute care with supervisory experience.
• Demonstrated skills in problem solving, analytical and critical thinking, prioritization, negotiation, conflict resolution, proactive decision making.
• Ability to establish and maintain collaborative working relationships within the department and with customers.
• Ability to communicate effectively in oral, written, and electronic formats with personnel at all levels.

Responsibilities

• Ensures the Patient Logistics Center functions are maintained during all operation hours with oversight of staff and processes.
• Collaborates with Regional Director, hospital staff, physicians and leadership to improve patient transfers.
• Identifies barriers to throughput, trends data and drives process improvements.
• Demonstrates support for hospital customer service initiatives and protects program integrity.
• Coordinates resources to deliver efficient patient transfer services and bed placement.
• Manages Access Center functions including ED/inpatient transfers, admissions, transport, and capacity management.
• Ensures EMTALA compliance across operations.
• Manages staffing and scheduling within productivity and budget guidelines.
• Maintains quality and performance metrics within department operations.
• Communicates effectively with customers at all levels.
• Conducts quality reviews and documents staff interactions with customers.
• Designs and implements QA and process improvement initiatives.
• Investigates and resolves service gaps and process issues promptly.
• Performs employee evaluations and provides feedback.
• Supports Access Center functions to ensure efficient processes.
• Serves as a role model and mentor for staff.

Skills

Problem solving

Analytical thinking

Critical thinking

Prioritization

Negotiation

Conflict resolution

Effective communication

Collaboration

Education

Bachelor's degree in Nursing

Master's degree

Job description

Overview:

Join our team as a night shift, full-time, Patient Logistics Supervisor Registered Nurse (RN) in Tyler, TX.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members and more than 280 sites of care with over 1,800 affiliated providers across six states.

Responsibilities:

Ensures the Patient Logistics Center function(s) are consistently maintained during all operation hours; provides oversight and direction over all staff and processes related to Patient Logistics Center functions. The position works in collaboration with Patient Logistics Center Regional Director and Staff, hospital department representatives, physicians and leadership teams to foster relationships with referring facilities, physicians, and hospital staff around the concept of patient transfers. The position works closely with staff at all levels within organizations served to identify, trend, report, and overcome barriers to patient throughput or transfer processes.

1. Demonstrates knowledge of human growth and development, assessment, range of treatment, and care of patients appropriate to the ages of patients served.
2. Assumes responsibility for clinical and resource management of unit while on duty.
3. Assumes responsibility for employee, physician, customer, and patient satisfaction related to Patient Logistics Center processes.
4. Promotes each hospital’s customer service initiatives and protects the integrity of such programs.
5. Coordinates and integrates human and material resources to efficiently provide customer service delivery to support the transfer center functions.
6. Coordinates facility capacity flow and appropriate bed placement services, as indicated.
7. Coordinates and manages all processes related to the Access Center to include but not limited to ED & Inpatient Transfers, MD office admissions, Behavioral Health Admissions, Patient Transport, and Capacity Management for each facility served.
8. Promotes and ensures overall ease of entry to any Ardent facility.
9. Maintains/ensures EMTALA compliance within all operations of the Patient Logistics Center Operations.
10. Manages staffing and scheduling of staff within productivity and budgetary guidelines.
11. Ensures quality and performance metrics are always maintained within department operations.
12. Communicates effectively with customers at all levels.
13. Ensures Quality Reviews include documentation, telephone call recordings, and general staff interactions with customers are conducted and maintained.
14. Designs and operationalizes quality assurance and process improvement initiatives to improve overall functions within the Access Center.
15. Concurrently investigates and trouble shoots service gaps and process issues and brings issues to resolution in a timely manner.
16. Conducts employee evaluations and feedback both concurrently and annually.
17. Assists and performs all Access Center functions to ensure efficient processes are maintained.
18. Serves as a personal and professional role model and mentor for staff.

Qualifications:

Job Requirements:

• Graduate of an accredited school of nursing
• Current licensure as a Registered Nurse in a nursing compact licensure participating state
• BLS certification must be obtained within 14 days of hire or transfer into the role and prior to providing direct patient care
• 3+ years of clinical experience in acute care setting with progressive supervisory experience
• Demonstrated skills in problem solving, analytical and critical thinking, prioritization, negotiation, conflict resolution, proactive decision making.
• Ability to establish and maintain collaborative and effective working relationships within the department and with defined customers.
• Ability to communicate effectively in oral, written, and electronic formats with personnel at all levels within an organization.

Preferred Job Requirements:

• Bachelor’s Degree
• Master’s Degree
• 3+ years of experience in transfer center, bed placement and capacity management