Patient Liaison (Part-time)

Prenuvo; Scottsdale (AZ); On-site; USD 27,552 - 34,440; Part time

Benefits offered by this job

Growth opportunities

Positive work environment

Weekly team social gatherings

Job summary

Prenuvo in Scottsdale, AZ, is looking for a part-time Patient Liaison to greet patients and manage front desk operations. The ideal candidate will embody a cheerful, professional demeanor and be skilled in customer service.

This role involves assisting patients with check-in, scheduling, and providing essential information. A flexible schedule including evenings and weekends is required.

Hourly wages range from $20-$25, depending on experience.

Qualifications

• At least 1+ year in customer service, preferably in a healthcare environment.
• Ability to manage priorities in a fast-paced environment.
• Exceptional interpersonal skills to foster teamwork and patient care.

Responsibilities

• Welcome patients and ensure a professional impression.
• Assist patients with check-in and registration.
• Serve as a liaison between patients and clinical staff.

Skills

Customer service experience

Attention to detail

Communication skills

Teamwork

Job description

We are looking for a Patient Liaison (Part-time) to join our team at our Scottsdale, AZ clinic. As our patients walk into the clinic, you will be the welcoming face of our clinic, embodying a cheerful, professional, and polished demeanor at all times. This role is perfect for someone with a natural talent for customer service, a compassionate outlook, and exceptional attention to detail.

Our clinics are open up to seven days a week, and the role may require a flexible schedule, including weekdays, weeknights, and weekends. As this is an on-site position, candidates must also be available to cover shifts within a 45-minute notice, when needed.

This role does not provide visa sponsorship. Applicants must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship for a work visa (current or future).

What You’ll Do

Front Desk Responsibilities

• Patient Check-In, Registration, and Check Out
• Welcome patients and visitors, ensuring a warm and professional first impression.
• Verify patient identity, and required documentation.
• Assist patients with completing registration and intake forms as needed.
• Manage scheduling, cancellations, and rescheduling of appointments.
• Educate patients on post-scan expectations.

Communication and Coordination

• Serve as a liaison between patients, providers, technologists, and clinical staff.
• Ensure the front desk area is organized, stocked, and operates efficiently.

Customer Service Excellence

• Address patient concerns or complaints with empathy and professionalism.
• Encourage patient feedback and foster a positive clinical experience.

MRI Tech Aide Responsibilities

• Patient Preparation for MRI Scans
• Escort patients to changing rooms and explain pre-scan protocols.
• Assist patients with positioning for comfort and safety during scans.
• Screen for contraindications and verify compliance with safety protocols.

Support MRI Technologists

• Prepare the MRI suite with necessary supplies and clean equipment after use.
• Communicate any patient-specific concerns or needs to the technologist.
• Assist in maintaining an efficient workflow to minimize patient wait times.

Equipment and Environment Maintenance

• Report any technical issues or maintenance needs to appropriate personnel.
• Keep patient areas tidy and well‑stocked with necessary materials.

What You’ll Bring

• Experience: At least 1+ year in customer service, preferably in a healthcare or related field.
• Initiative: A self‑starter who takes ownership of their training and development.
• Work Ethic: Punctual, dependable, and committed to excellence in medical and customer care.
• Flexibility: Availability to work varied hours, including weekdays and weekends as needed.
• Efficiency: Ability to manage priorities in a fast‑paced environment while addressing patient concerns with sensitivity and care.
• Team Player: Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues.

Nice-to-Have

• Previous experience in healthcare, hospitality, or MedSpa.
• Proven experience as a Receptionist, Front Office Representative, or similar role.

Key Competencies

• Exceptional interpersonal and communication skills.
• Attention to detail and a commitment to high standards of excellence.
• Strong organizational skills and the ability to adapt to change.
• Problem‑solving and decision‑making abilities.
• Passion for patient care and creating memorable experiences.
• Emotional intelligence to manage emotions effectively and foster teamwork.

Considerations

• The Patient Liaison position requires individuals to stand for extended periods to ensure outstanding in‑clinic patient care and experience. Depending on the shift, which may vary based on business needs and clinic operating hours, employees will receive a paid 15‑minute sitting break if standing for more than 4 consecutive hours, and a second paid 15‑minute sitting break if the shift exceeds 10 hours. These additional breaks are supplementary to, and provided in compliance with, state‑mandated meal and rest break requirements applicable to the state in which the employee works. These 15‑minute sitting breaks are in addition to and do not interfere with the state‑mandated meal and rest breaks.

What We Offer

• An avenue to make a positive impact on people’s lives and their health.
• Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way.
• Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize.
• The hourly wage for this role ranges from $20-$25 in local currency, depending upon experience and geographic location.

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.