Patient Liaison - Optum Infusion Remote

UnitedHealth Group; Remote; Confidential; Full time

Job summary

A leading company in healthcare seeks a 'Patient Liaison' to help coordinate patient services and foster consumer relationships for their infusion program. This remote position involves outreach, education, and collaboration with sales teams to enhance patient care. Candidates with relevant experience in customer service and advocacy are encouraged to apply, as well as those with a strong grasp of community resources.

Benefits

Comprehensive benefits package

401k contribution

Incentive and recognition programs

Qualifications

• 1+ years in social media selling, networking or customer service.
• Knowledge of disease states requiring therapy.
• Proficient in technology and communication.

Responsibilities

• Develop consumer relationships with regular follow-up.
• Participate in community and recruitment events.
• Provide educational support and materials to consumers.

Skills

Social media selling

Networking

Customer service

Advocacy

B2C relationship selling

Marketing skills

Tools

CRM

Job description

Join to apply for the Patient Liaison - Optum Infusion Remote role at Optum

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Join to apply for the Patient Liaison - Optum Infusion Remote role at Optum

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Position in this function coordinates the services between OptumRx and patients through various recruitment and retention activities. Includes identifying and engaging with consumers through a variety of sources (educational offerings, marketing events, and networking) to achieve sales objectives.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities

• Develop and help maintain consumer relationships by following up with regular proactive contact
• Participates in local and regional non-profit events and support groups to educate and recruit potential patients
• Ensures appropriate distribution of consumer/patient educational materials. (Welcome packets, brochures, etc.)
• Provides telephonic, electronic, and/or face-to-face support consumer/patient educational services, which may require travel
• According to established standards, interfaces with patients and appropriate team members to assess satisfaction and promote positive patient experiences (related to operations, reimbursement, and nursing)
• Participates as necessary in care conferences and meetings, which may require travel. (Staff conference calls, webinars, regional meetings, etc.)
• Assists in the development of educational materials as assigned
• Keeps current regarding community health issues and regulations
• Completes required training and reports (expense, sales, timesheets, etc.) within the requested timeframe
• Be available to travel as job requires, such as: for initial training, team meetings, in person patient visits, community and corporate meetings as indicated by manager/team
• Develop business from prospecting new consumers, following up on marketing leads, as well as expanding business from the company’s existing client base
• Works with Regional Sales Directors to develop an action plan focused on product education of potential and active patients
• Participates on weekly pipeline calls and activities
• Uncover new business opportunities within client base
• Develop and help maintain consumer relationships by following up with regular proactive contact
• Provide smooth transition of consumers to the sales support staff through effective internal communications and proper documentation
• Conduct online marketing research on the new consumer and/or professional business leads
• Use database CRM to provide details as activities which may lead to documented opportunity that is transitioned to sale
• Coordinate meetings with patients and appropriate sales team members
• Explain therapy and/or disorder program features or services in detail
• According to established standards, interfaces with patients to assess satisfaction and promote positive patient experiences
  
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 1+ years of combined experience in social media selling, networking, advertising, customer service or advocacy
• Knowledge of disease states or disorders necessitating therapy (medication, product or Optum program)
• Proficient computer and technology skills with adequate internet access from home
• Demonstrated B2C or B2B relationship selling and/or marketing skills
• Demonstrated ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures
• Demonstrated ability to write reports and correspond professionally
• Demonstrated ability to effectively present information in meetings or at events and to respond to questions from groups of managers, clients, customers, and the general public consistent with Optum policies
• Ability to attend mandatory meetings with advance notice (typically Mon-Friday 8am-5pm CST) but may include nights/weekends or the need to travel
  
  

Preferred Qualifications

• Knowledge of/experience with the community and resources in which you are servicing
• Demonstrated ability to work independently
• Demonstrated ability to prioritize tasks, deescalate internal and external stakeholders in times of stress, and respond professionally
• Comfortable with change and able to manage and respond to details, while maintaining organizational and community priorities
• Demonstrated ability to achieve sales metrics and target market growth
• Demonstrated ability to work well with various personalities and within a team
• Demonstrated flexible communication style
• Demonstrated high degree of motivation
• Demonstrated active listening skills
• Bi-lingual skills (English/Spanish)
• Lives in GA
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
  
  

The salary range for this role is $59,500 to $116,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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