Patient Liaison - Nursing Administration

Providence Health Plan Group; Anaheim, Northern (CA, KY); Hybrid; USD 34,000 - 52,000; Full time

Job summary

Providence California Regional Services is seeking a Patient Placement Center Specialist to support care by coordinating the patient intake process and managing transfers across Southern, Northern, and Behavioral Health California Transfer Centers.

You will answer and triage calls, verify eligibility, ensure accurate documentation, and collaborate with internal and external partners to resolve high-priority cases, contributing to Providence's commitment to patient-focused, whole-person care.

Qualifications

• Associate's Degree or equivalent education/experience.
• 1-3 years of healthcare related experience.
• 1 year Customer Service experience.

Responsibilities

• Coordinate patient intake process and coordinate timely patient transfers.
• Answer and triage calls and verify eligibility.
• Facilitate inbound and outbound transfers and ensure accurate documentation.
• Work with internal and external partners to resolve complex, high-priority cases.

Skills

Customer service

Healthcare experience

Education

Associate's degree or equivalent

Bachelor's degree in Healthcare related field

Job description

Description

Patient Placement Center Specialist supports care for Providence St Joseph Health (PSJH) patients by coordinating the patient intake process. Responsibilities include answering and triaging calls, verifying eligibility, facilitating inbound and outbound transfers, and ensuring accurate documentation. The Patient Liaison works with internal and external partners to coordinate timely patient transfers and help the team resolve complex, high-priority cases. This role supports all transfer center operations, including but not limited to the Southern, Northern, and Behavioral Health California Transfer Centers. Providence's centralized Transfer Center coordinates patient transfers across the organization's regional, divisional, and system healthcare network.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence California Regional Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications

• Associate's Degree or equivalent education/experience.

• 1-3 years of healthcare related experience.

• 1 year Customer Service experience.

Preferred Qualifications

• Bachelor's Degree in Healthcare related field.

• 1 year Call Center experience.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

The Sisters of Providence and Sisters of St. Joseph of Orange have deep roots in California, bringing health care and education to communities from the redwood forests to the beach shores of Orange county - and everywhere in between. In Southern California, Providence provides care throughout Los Angeles County, Orange County, High Desert and beyond.

Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care, and even our own Providence High School.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Pay Range: $25.00 - $37.98
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.