Patient Liaison - Mobile Clinics (Fixed Term Assignment)

Prenuvo; Portland (OR); On-site; USD 30,307 - 38,572; Full time

Benefits offered by this job

Flexible vacation policy

Free whole-body scans for employees

401(k) retirement savings plan

Prenuvo Commuter Benefits Plan

Job summary

Prenuvo is seeking a Patient Liaison to join our team at a mobile clinic in Portland, Oregon. This role requires managing patient check-ins and registrations, addressing concerns, and coordinating with clinical staff. The ideal candidate will have over 1 year of customer service experience, preferably in healthcare, and the ability to work flexible hours.

We offer benefits including free whole-body scans for employees, a flexible vacation policy, and a 401(k) plan. The hourly rate ranges from $22-$28 based on experience.

Qualifications

• At least 1+ year in customer service, preferably in healthcare.
• Self-starter who takes ownership of training and development.
• Punctual and dependable with strong work ethic.
• Availability to work varied hours as needed.
• Ability to address patient concerns sensitively.

Responsibilities

• Manage patient check-in, registration, and check-out.
• Liaise between patients and clinical staff.
• Organize and stock the mobile clinic efficiently.
• Address patient concerns with empathy and professionalism.

Skills

Customer service experience

Ability to manage priorities

Team player

Flexibility in scheduling

Job description

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient‑centric experience of our clinics across North America, has allowed us to lead the charge against “we caught it too late again.”

Position Overview

We are looking for a Patient Liaison to join our team at one of our mobile clinics for up to 6 months on a fixed‑term contract. The mobile clinic is located in Portland, Oregon. This on‑site position requires availability to cover shifts within a 45‑minute notice and an initial two‑week training period at a permanent Prenuvo location.

What You’ll Do

Front Desk Responsibilities

• Patient Check‑In, Registration, and Check‑Out
• Welcome patients and visitors, ensuring a warm and professional first impression.
• Verify patient identity and required documentation.
• Assist patients with completing registration and intake forms as needed.
• Manage scheduling, cancellations, and rescheduling of appointments.
• Educate patients on post‑scan expectations.

Communication and Coordination

• Serve as a liaison between patients, providers, technologists, and clinical staff.
• Ensure the trailer is organized, stocked, and operates efficiently.

Customer Service Excellence

• Address patient concerns or complaints with empathy and professionalism.
• Encourage patient feedback and foster a positive clinical experience.

What You’ll Bring

• Experience: At least 1+ year in customer service, preferably in a healthcare or related field.
• Initiative: A self‑starter who takes ownership of their training and development.
• Work Ethic: Punctual, dependable, and committed to excellence in medical and customer care.
• Flexibility: Availability to work varied hours, including weekdays and weekends as needed.
• Efficiency: Ability to manage priorities in a fast‑paced environment while addressing patient concerns with sensitivity and care.
• Team Player: Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues.

Nice‑to‑Have

• Previous experience in healthcare, hospitality, or MedSpa.
• Proven experience as a Receptionist, Front Office Representative, or similar role.

What We Offer

• An avenue to make a positive impact on people's lives and their health.
• We believe in preventative healthcare for everyone, including our team – Prenuvo provides free, whole‑body scans to each team member.
• Growth opportunities are at the heart of our people journey; there is no single path to success, and it can be shaped along the way.
• Building strong relationships is at the core of everything we do – our team gets together each week to connect, share, and socialize.
• We recognize the importance of time away to restore; we have a flexible vacation policy and encourage you to use it.
• We now offer the Prenuvo Commuter Benefits Plan to help cover your transit and parking costs.
• Prenuvo offers a 401(k) retirement savings plan to eligible employees; the company does not currently offer matching contributions.
• We offer a comprehensive benefits package including health, dental, vision, and mental health coverage, to support you and your family.
• The hourly rate for this role ranges from $22–$28, depending upon experience and geographic location.

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.