Patient Liaison

Jax Spine and Pain Centers; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Travel reimbursement

Vision insurance

Job summary

Jax Spine & Pain Centers in Jacksonville, FL is seeking a Marketing Representative to engage with physicians and physician groups to grow referrals and patient access. You will schedule regular sales calls, coordinate events, manage the database, and communicate feedback to improve service while maintaining HIPAA compliance and professional standards across the organization.

This role emphasizes relationship building, strategic planning, and cross-functional collaboration with office managers to

Qualifications

• Strong organizational and interpersonal skills.
• Excellent written and verbal communication skills.
• Solid time management and execution skills.
• Ability to maintain confidentiality of patient information per HIPAA.

Responsibilities

• Identify and target key physicians and physician groups based on historical business trends, referring history and physician specialty.
• Schedule and conduct regular sales calls, business entertainment, educational offerings and special events with customers/prospects to increase new patient referrals.
• Manage database, including contact information, preferences, protocols and special requests.
• Communicate referring office concerns, complaints, and compliments to the appropriate individual.
• Maintain a working knowledge of all physician specialties, referral patterns and competitors. Share knowledge with Practice Managers.
• Develop and communicate weekly plans to effectively target customers and maintain frequency with top accounts.
• Based on business needs, coordinate and facilitate regular pathways for communication with clinics/hospitals to capitalize on opportunities for growth.

Skills

Organizational skills

Interpersonal skills

Written and verbal communication

Time management

Team player

Relationship building

HIPAA compliance

Education

Bachelor’s Degree in marketing or healthcare-related field

Job description

Jax Spine & Pain Centers is North Florida’s leading provider of progressive interventional pain relief for the treatment of back, neck, shoulder, knee, hip and chronic pain. We are seeking a Marketing Representative to join our team.
Job Description

• Identify and target key physicians and physician groups based on historical business trends, referring history and physician specialty.
• Schedule and conduct regular sales calls, business entertainment, educational offerings and special events with customers/prospects to increase new patient referrals.
• Manage database, including contact information, preferences, protocols and special requests.
• Communicate referring office concerns, complaints, and compliments to the appropriate individual.
• Maintain a working knowledge of all physician specialties, referral patterns and competitors. Share knowledge with Practice Managers.
• Develop and communicate weekly plans to effectively target customers and maintain frequency with top accounts.
• Based on business needs, coordinate and facilitate regular pathways for communication with clinics/hospitals to capitalize on opportunities for growth.

Qualifications

• Strong organizational and interpersonal skills.
• Excellent communication skills, both written and verbal.
• Solid time management and execution skills.
• Able to work as a positive team member with peers and management.
• Able to develop, foster and advance relationships with others, both within and outside of the organization.
• Ability to maintain and ensure confidentiality of all patient/client information in accordance with HIPAA policies and procedures.
• Bachelor’s Degree in marketing or healthcare-related field preferred.

Benefits

• 401(k).
• 401(k) matching.
• Dental insurance.
• Disability insurance.
• Employee assistance program.
• Health insurance.
• Life insurance.
• Paid time off.
• Travel reimbursement.
• Vision insurance.

Schedule

• Day shift.
• Monday to Friday.