Patient Intake Specialist

Upstream Rehabilitation; Oregon; Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Annual paid Charity Day

100% employer paid medical health保险（US

Dental and Vision insurance

401(k) with company match

Generous PTO and paid holidays

Supportive team and leadership

Job summary

Upstream Rehabilitation Inc. is seeking a Full Time Patient Intake Specialist to support patients by coordinating referrals, gathering information, and scheduling appointments with the right clinic for therapy or testing.

This remote role (US residents only) requires excellent communication, organization, and relationship-building skills to work with case managers and partners nationwide. Compensation ranges from $15.00 to $18.00 per hour, with benefits and opportunities for professional growth.

Qualifications

• High school diploma or equivalent.
• Experience helping customers or patients in a phone-based or fast-paced environment.
• Strong communication and relationship-building skills.
• Ability to stay organized, multitask, and problem-solve with a calm, professional approach.
• Comfortable using Microsoft Office and learning new systems and tools.

Responsibilities

• Help patients get the care they need by scheduling evaluations, treatments, and specialized testing quickly and accurately.
• Review referrals and medical documentation to ensure every appointment is set up for success.
• Match patients to the right clinic or specialist using internal tools.
• Serve as a key point of contact for case managers, attorneys, and other partners; keeping communication clear, timely, and tailored to their preferences.
• Monitor scheduling activity by reviewing reports and identifying trends or issues; collaborate with the team to implement solutions.
• Build strong relationships with clinics and referral partners to support a seamless patient experience.
• Stay organized and proactive, tracking outreach and helping the team meet its goals.

Skills

Customer service

Phone-based work

Communication

Organization

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Upstream Rehabilitation is looking for a Full Time Patient Intake Specialist to join our team!

Patient Intake Specialist

Location Type: Remote (Must Reside in the United States)

Build Your Career with Us!

Upstream Rehabilitation is the country's largest dedicated provider of outpatient physical and occupational therapy services. Our mission is to inspire and empower the lives we touch, to serve our communities, and to lead with purpose-driven passion.

We are committed to delivering remarkable experiences and fostering an inclusive workplace where differences are valued and celebrated.

With 1,200+ locations nationwide, 26 brand partners, and 8,000+ employees, Upstream operates at scale while leveraging data, technology, and innovation to drive smarter decisions and operational excellence across the organization.

The Role:

Join the Upstream Rehabilitation team and make a meaningful impact on patients' lives every day. As a Patient Intake Specialist, you'll play a key role in helping patients access the care they need; coordinating referrals, gathering important information, and scheduling appointments with the right clinic for therapy or functional testing. You'll be part of a team that's dedicated to delivering a seamless, supportive experience for every patient.

What You'll Do:

• Help patients get the care they need by scheduling evaluations, treatments, and specialized testing (like FCEs) quickly and accurately.
• Review referrals and medical documentation to make sure every appointment is set up for success.
• Match patients to the right clinic or specialist using internal tools, ensuring the best fit for their care needs.
• Serve as a key point of contact for case managers, attorneys, and other partners; keeping communication clear, timely, and tailored to their preferences.
• Keep a pulse on scheduling activity by monitoring reports and identifying trends or issues, then partnering with your team to find solutions.
• Build strong, lasting relationships with clinics and referral partners to support a seamless patient experience.
• Stay organized and proactive, tracking outreach, resolving scheduling challenges, and helping the team meet its goals.
• Other projects and duties as assigned.

Who You Are:

• High school diploma or equivalent
• Experience helping customers or patients in a phone-based or fast-paced environment
• Strong communication and relationship-building skills
• Ability to stay organized, multitask, and problem-solve with a calm, professional approach
• Comfortable using Microsoft Office and learning new systems and tools.

Nice to Haves:

• Familiarity with Upstream's services.

Why You'll Love Working Here

• The chance to directly shape our organization's growth by hiring the talent that drives our mission.
• Opportunities to stretch your skills—whether you're building pipelines, designing sourcing strategies, or advising leadership.
• A collaborative team environment where your ideas are valued.
• Competitive compensation, comprehensive benefits, and ongoing professional development.

Benefit Offerings:

• Annual paid Charity Day to give back to a cause meaningful to you
• 100% employer paid medical health insurance premium option available
• Dental and Vision insurance
• 401(k) with company match
• Generous PTO and paid holidays
• Supportive team and leadership invested in your success

A Better Place to Build Your Career

Upstream Rehabilitation offers meaningful opportunities across corporate and non-clinical roles, both remotely and in corporate offices nationwide. We invest in our people through leadership development programs, ongoing education, and professional growth opportunities.

Our corporate teams are critical to Upstream's success—and to the culture that makes this a great place to work. You'll join a group of talented professionals who collaborate, innovate, and know how to have fun while making a real impact.

Salary Range: $15.00 - $18.00/hour

Estimated pay ranges listed above are based on several factors including but not limited to your pay class, experience, background and geographic location of the clinic

Benefits and eligibility are dependent on employment status and pay class (full-time, part-time, or PRN). Specific details will be provided during the hiring process.

Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.