Patient Health Advocate

Somatus; Allentown (Lehigh County); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Professional development

Job summary

Somatus is seeking a CHW-Patient Advocate to support high-need CKD and ESKD populations. You will work with the clinical care team and guide patients through care needs via in-person, telephonic and electronic communications, including scheduling wellness exams and care management assessments with Somatus clinicians.

Under RN Care Manager guidance, you will connect patients to resources, coordinate appointments with PCPs and nephrologists, conduct community outreach, and document activities in

Qualifications

• Experience with Medicare/Medicaid populations.
• Strong communication and outreach skills.
• Willingness to travel for home visits (50-75%).

Responsibilities

• Conduct initial triage and align patients with appropriate Somatus programs.
• Schedule, coordinate, and accompany patients to appointments.
• Provide in-home and telephonic support to reduce hospitalizations and improve outcomes.
• Document activities in the care coordination platform; maintain care plans.

Skills

Medicare/Medicaid experience

Community engagement

Communication skills

Travel flexibility

Health coaching

Education

High school diploma or GED

Tools

EMR systems

Job description

As a leading provider of outcomes-driven care for individuals and communities living with chronic conditions, Somatus is helping patients across the country enjoy More Healthy Days at Home®.

Care at Somatus goes beyond treatment. Through a whole - person approach, we deliver outcomes - driven integrated care and show up #SomatusStrong for our patients and teammates. We partner closely with health plans, health systems, and provider groups to support patients with, or at risk of developing, cardio, kidney, metabolic, or other chronic conditions.

We hire the brightest and boldest — talent driven by purpose and impact. Since our founding in 2016, our growth trajectory isn’t just a milestone — it’s a signal. Our leadership values culture and leads with intention as we remain dedicated to driving clinical excellence .

Does this sound like you? Keep reading.

HowWe’llSupport You:

We offer 25+ health, growth, and wealth work perks to help teammates be the best version of themselves, including:

• Subsidized personal healthcare coverage: Medical, Dental & Vision, plus Wellness programs
• Paid Time Off: Accrual of 3 weeks’ Vacation (PTO)
• Professional development: CEU and tuition reimbursement

Somatus offers a Hybrid Telehealth environment with a combination of remote days and visits to members’ homes.

This position will be focused on high needs Chronic Kidney Disease (CKD) and End-Stage Kidney Disease (ESKD) populations that face multiple challenges, from accessing resources to adhering to a physician’s treatment plan. The CHW-Patient Advocate will work as an extension of the clinical care team, specifically under the guidance of RN Care Manager and act as an advocate guiding them through their care needs. The individual taking this role will manage his/her caseload through in-person, telephonic and electronic means of communications and coordination. The Patient Advocate will be the first and primary representative of Somatus to our members. He/she will be the key holder of the patient relationship and trust and will be responsible for building this relationship. He or she will be tasked as the person that schedules the initial wellness exam and care management assessment meeting with Somatus clinicians. After an individual care plan is developed, will be the person that facilitates connecting and scheduling the many resources within and beyond Somatus to the patient (including the various members of our care team as well as PCPs, Nephrologists, etc.). The Patient Advocate will also be involved in the community to "plug in" the patient with others and help facilitate their overall wellbeing.

This position is a market-based position.

• Works under the guidance of physicians and/or a nurse care manager.
• Follow-up with health management plans and goals.
• Establish positive, supportive relationships with participants and provide feedback.
• Conduct an initial triage assessment to help align patients with the most appropriate program in
  accordance with program guidelines.
• Documents their activities in the care coordination platform, including care plan activities conducted.
• Engages with patients who need assistance with self-care needs in addition to what a nurse care manager can provide via phone, such as:
• Address language and cultural barriers to care management and self-care.
• Coach and guide the patient to meet both personal and clinical goals.
• Schedules provider appointments on behalf of their patients.
• Accompanies patients to their appointments when needed.
• Reminds patients of their upcoming appointments.
• Helps patients access community and government-based services, including possibly filling out paperwork for the patient.
• Helps to teach the caregiver about symptom response plans.
• Arranges transportation.
• Facilitates closing gaps in care by educating patients about preventive monitoring and working with physician practices to schedule diagnostic testing.
• Assists patients with enrolling to access educational videos.
• Participates in the integrated care team meetings.
• Act as the patient advocate and support the member through their patient journey starting with initial outreach.
• Conduct telephonic outreach to members within designated geographic area to introduce the Somatus program and encourage enrollment to build their patient caseload.
• Conduct door-to-door engagement outreach for patients with telephonic barriers.
• Support NP and RNCM care team members through facilitating in home telehealth visits with patients.
• Utilize motivational interviewing techniques to encourage patients to make behavioral changes.

Measures of Success

• Care Setting Transitions
• Assessment
• Monthly Goal completion as set by the RNCM
• Patient Success - as measured by no/reduced hospital or ER visits on a monthly basis

Qualifications:

• Experience working with Medicare, Medicaid or Special Needs populations.
• High school diploma or GED required .
• Medical Assistant, Licensed Practical Nurse, Engagement Specialist or Community Health Worker Experience.
• Ability to connect with people and understand the challenges they face.
• Ability to use a range of outreach methods to engage individuals and groups in diverse settings.
• Well connected to the community and resources within the community they will serve.
• Effective written and verbal communication skills demonstrating respect and cultural awareness during interactions with clients.
• Ability to travel throughout the assigned region and comfort with conducting home visits (50-75% same day travel).
• Great motivator
• Organized Coach

Preferred Qualifications:

• Experience working with patients with chronic and behavioral health needs.
• Associates degree or higher from an accredited college preferred.
• Demonstrated success in working as part of a multi-disciplinary team including communicating and working with Physicians and Registered Nurses.
• Proven experience with engaging patients in making healthy behavior changes.
• Proven skills in navigating the health systems and making necessary linkages in order to meet specific needs.
• Experience working with Electronic Medical Records and other documentation platform.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our priority is the health and safety of our members, colleagues, partners, and community. For this position, we require proof of COVID-19 vaccination, annual Influenza vaccination, along with immunizations for Hepatitis, MMR, Varicella, Tdap, and TB for employment.