Patient Greeter

Mid Atlantic Retina; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

$1,000 Hiring Incentive

Job summary

Mid Atlantic Retina is seeking a friendly Front Desk Associate to greet patients and manage the check-in process in our Philadelphia clinic. You will verify appointments, direct patients to the proper areas, and support daily operations in a high-volume medical office.

The role emphasizes excellent customer service, professionalism, and the ability to handle packages and coordinating with clinical staff. Fluency in Mandarin or another language is a plus; Monday–Friday schedule, full-time, with

Qualifications

• High school diploma or GED required.
• Fluent in Mandarin or other language is a plus.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced clinical environment.

Responsibilities

• Greet patients and provide direction to the check-in area.
• Verify visitors have an appointment using the daily scheduling report.
• Monitor waiting rooms to prevent overcrowding.
• Accept packages from UPS and FedEx and route to appropriate personnel.
• Perform other related duties as required.

Skills

Communication

Professionalism

Customer Service

Problem Solving

Ethical Conduct

Time Management

Education

High school or GED

Job description

• This position is eligible for Mid Atlantic Retina's $1,000 Hiring Incentive! The hired candidate will receive $500 after successful completion of 90 days of employment and $500 after successful completion of 6 months of employment! Available to new hires only- not available to agency hires, internal transfers, or re-hires.

Job Description

Provide a welcoming and friendly greeting to our patients as they enter our medical office.

Essential Functions

1. Provides patients with a positive first impression by greeting patients and providing direction to proper check in area
2. Verifies visitors have an appointment by utilizing daily scheduling report
3. Monitors patient waiting rooms to ensure rooms are not over crowded
4. Accepts packages from UPS and FedEx and alerts appropriate parties
5. Performs other related duties as required and assigned.

Competencies

1. Communication & Relationship Management - Maintains open and interactive discussion with team and is aware of their needs. Works well with both Wills Eye Hospital staff and MAR Team, including security personnel and Front Desk staff.
2. Professionalism - Develops individual relationships with coworkers while maintaining work appropriate boundaries.
3. Customer Service - Conflict resolution skills, responds promptly to customer needs.
4. Problem Solving/Analysis - Identifies and resolves problems and conflicts promptly, seeking assistance as needed.
5. Ethical Conduct - Maintains confidentiality.
6. Time Management - Maintains high volume productivity level for essential functions.

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Work Environment

This job operates in a clinical medical practice environment. This role routinely uses cleaning supplies, contactless thermometer, Personal Protective Equipment (PPE) and a hand cart to move packages.

Work From Home

Not eligible

Physical Demands

1. While performing the duties of this job, the employee is regularly required to talk, communicate verbally in front of groups, one to one and occasionally email.
2. This position is very active and requires standing and walking all day in order to get patients and direct them to seats as well as check various waiting rooms.
3. Occasional bending, kneeling, stooping, and crouching.
4. Lift or move objects weighing up to 50 pounds, with assist of a hand cart.
5. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
6. Using hands to operate equipment, show manual or finger dexterity, handle things with precision or speed, use muscular coordination and physical stamina. Ex: handle a thermometer and wipes.
7. Use senses to observe and visually examine patients, paying attention to detail.
8. Following through on plans or instructions.
9. Using words to communicate ideas, basic reading comprehension.
10. Sustain physical contact with another person in order to guide them due to diminished vision. Ex: hand over arm guided assist.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 7:30 a.m. to 4 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel

There is no estimated travel with this position.

Required Education and Experience

1. High school or GED
2. Fluent in Mandarin or other language is a plus but not required

EEO Statement

MAR is a proud Equal Opportunity Employer

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.