Patient Flow Representative - Full Time - Nights

IHA; Des Moines (IA); On-site; USD 52,000 - 72,000; Full time

Job summary

MercyOne Health System is seeking a Patient Flow Rep to coordinate patient placement across departments, monitor census, and alert leadership for Peak Capacity Plan activation. You will act as a Super-User for Bed Management software and support transfer center communications.

The role requires 2 years in healthcare, a high school diploma, and knowledge of medical terminology. Night shifts run 7:00 PM to 7:30 AM, with 3-12 shifts and no set days.

Qualifications

• Minimum 2 years previous experience in a health care setting.
• Knowledge of Medical Terminology required.
• Strong interpersonal and communication skills.
• Knowledge and efficient use of electronic health record, bed tracking systems, as well as basic office equipment.

Responsibilities

• Maintains knowledge of floor specialty and physician preferences related to patient placement
• Aide with creation and updating of Clinical Road Maps and Patient Placement protocols
• Communicate and coordinate high priority patient movement and navigate barriers to patient placement
• Utilizes knowledge of current census information and potential inpatient bed needs to project accurate and appropriate placement of incoming patients.
• Act as an expert and Super-User for Bed Management software platform
• Assists with Transfer Center calls and communicating priorities to transfer center RNs.
• Details hand-off of information to next shift related to pending bed activity, admissions, discharges and transfers

Skills

Healthcare experience

Interpersonal skills

Medical terminology

Electronic health record knowledge

Bed tracking systems

Education

High school diploma or GED

Tools

Bed Management software

Job description

Position Summary

The Patient Flow Rep collaborates with nursing and ancillary departments to ensure appropriate placement of patients based on diagnosis, physician preference with consideration of bed availability at both MercyOne Des Moines/West Des Moines campuses. Responsible for monitoring census capacity and alerting the leadership team upon thresholds for activation of Peak Capacity Plan level activation. Responsible for bed flow functions including bed ordering, appropriate room assignments, assisting with direct admit requests and maintaining accurate bed availability information. This job description covers the most significant duties performed but does not exclude other occasional work assignments not mentioned.

Employment Type

Full time

Shift

Night Shift

Must reside near Des Moines, Mason City, or Davenport.

Job Duties

• Maintains knowledge of floor specialty and physician preferences related to patient placement
• Aide with creation and updating of Clinical Road Maps and Patient Placement protocols
• Communicate and coordinate high priority patient movement and navigate barriers to patient placement
• Utilizes knowledge of current census information and potential inpatient bed needs to project accurate and appropriate placement of incoming patients.
• Act as an expert and Super-User for Bed Management software platform
• Assists with Transfer Center calls and communicating priorities to transfer center RNs.
• Details hand-off of information to next shift related to pending bed activity, admissions, discharges and transfers

Hours

• Nights - 1900-0730. 3-12's. No set days
• 12 hours shifts

Minimum Qualifications

• Minimum 2 years previous experience in a health care setting
• High school diploma or GED required.
• Knowledge of Medical Terminology required.
• Strong interpersonal and communication skills
• Knowledge and efficient use of electronic health record, bed tracking systems, as well as basic office equipment

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.