Patient Flow Representative

Avera Health; Sioux Falls (SD); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

PTO on day one

401(k) match

Career development

Job summary

Avera Health is seeking a Front Office/Administrative Assistant to coordinate patient flow at Avera Dermatology on Minnesota Ave. The role supports providers and nurses, manages schedules, and handles front-desk duties in a day shift from 8:00 AM to 5:00 PM.

Qualifications include a high school diploma or GED with 3-6 months of related experience; CMA certification is a plus, with 1-3 years in healthcare office work preferred. Benefits and equal opportunity employer statements apply.

Qualifications

• High School or GED or equivalent with 3-6 months related experience or training.
• CMA preferred; 1-3 years healthcare office/administrative experience.
• CMA certification by AAMA is a plus.

Responsibilities

• Coordinate appointment scheduling and follow office policies; assist providers and nurses with cancellations and follow-ups.
• Prepare and maintain patient records, ensure accessibility for providers.
• Answer and route calls promptly; alert staff to urgent messages.
• Assist provider/nurse with support duties like copying, mail, forms, referrals, and reports.

Skills

Communication

Multitasking

Problem solving

Education

High School or GED

3-6 months related experience

CMA Certification (AAMA)

1-3 years healthcare office experience

Job description

Location:

Avera Dermatology Minnesota Ave

Worker Type:

Regular

Work Shift:

Day Shift (United States of America)

Pay Range:

The pay range for this position is listed below. Actual pay rate dependent upon experience.

$18.00 - $23.25

Position Highlights

NOTE: Marion Road Dermatology Location

Monday - Friday 8:00 AM - 5:00 PM

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Accountable for coordinating the flow of patients through managing calls, schedules, supplies and equipment while assisting provider and nurses with various non-clinical responsibilities.

What you will do

• Coordinates appointment scheduling and follows office scheduling policies/parameters, assisting providers and nurses with cancellations, fill-ins, double booking approvals, follow-up appointments, reminder calls, etc.
• Responsible to prepare and maintain patient records in an orderly fashion and assure they are accessible to the provider.
• Answers and routes calls promptly, alerting appropriate personnel to urgent messages/issues that require immediate attention.
• Assist the provider and nurse with other support duties as time allows, including but not limited to: making copies, opening mail, completion of disabilities forms, complete DME forms, make referrals, running reports, and fax items as requested.
• Provides information to patients/visitors within scope of knowledge or refers to appropriate individuals.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience:

• High School or GED Equivalent and 3-6 months related experience and/or training; or equivalent combination of education or experience

Preferred Education, License/Certification, or Work Experience:

• Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA)
• 1-3 years Healthcare office/administrative work

Expectations and Standards

• Commitment to the daily application of Avera's mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera's values of compassion, hospitality, and stewardship.
• Uphold Avera's standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail].