Patient Financial Services Representative Timnath

bannerhealth; Fort Collins (CO); On-site; USD 25,000 - 37,000; Full time

Job summary

Banner Health is seeking a Front Desk Representative (Patient Financial Services) for its Timnath, Colorado clinic to manage patient flow, registration and financial counseling.

The role requires strong communication, accuracy with insurance data, and the ability to balance multiple tasks in a fast-paced setting. You will support scheduling, inquiries, and payment processing while delivering compassionate customer service.

Qualifications

• Knowledge of patient financial services processes.
• Ability to manage multiple tasks with minimal supervision.
• Strong interpersonal, oral, and written communication.

Responsibilities

• Register and schedule appointments, collect insurance data.
• Verify eligibility and authorizations for services.
• Explain financial policies and collect patient liabilities.

Skills

Patient financial services

Communication skills

Office software

Education

High school diploma

Job description

Primary City/State: Timnath, Colorado

Department Name: Timnath FP-Clinic

Work Shift: Day

Job Category: Revenue Cycle

The future is full of possibilities. At Banner Health, we're excited about what the future holds for health care. That's why we're changing the industry to make the experience the best it can be. If you're ready to change lives, we want to hear from you.

At our Banner Health Clinic in Timnath, we have primary care providers specializing in pediatrics and family medicine to support the health needs of your entire family. We are not just your doctors, we are your partners in caring. We provide comprehensive care for family members of all ages. Under the care of family medicine physicians and nurse practitioners with an experienced support team, each patient can build a long-term relationship with a medical provider familiar with their health history.

As aFront Desk Representative (Patient Financial Services), we offer a customer-focused and friendly work environment with a great team and career growth opportunities. You'll have the opportunity to work directly with patients and with an engaged group of physicians and staff. If you are ready to be challenged, work in a positive environment and contribute to making a change in people's lives, then we are the perfect team for you.

This position will support a new, growing Family Practice clinic in Timnath! If you have a passion for customer service and excellent patient care, this could potentially be a great fit!

Shift Details:

• Monday - Friday, varying hours between 7am - 5pm. Flexibility required*
• Rotating Saturdays required to potentially begin later this year, 8am - 12pm*
• Possibility of clinic hours extending during week and weekend*

Location:

• 5451 E Harmony Rd., Bldg 2
• May float to other NoCO clinic locations, specifically Wellington, to support staffing needs

*Recruiter will go over details of the schedule during the interview.

At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.

POSITION SUMMARY

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

CORE FUNCTIONS

1. Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
2. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations
3. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
4. Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
5. Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.
6. Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.
7. Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.
8. Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.
9. Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third party payors.

MINIMUM QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge.
• Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
• Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

• Work experience with the Company’s systems and processes is preferred. Previous cash collections experience is preferred.
• Additional related education and/or experience preferred

Estimated Pay Range: $18.02 - $27.03 / hourBanner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting.This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.

Anticipated Closing Window (actual close date may be sooner): 2026-12-16

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