Patient Financial Services Representative Per Diem

Banner Health; Loveland, Northern (CO, KY); Hybrid; USD 25,000 - 37,000; Full time

Benefits offered by this job

Weekly pay

403(b) Pre-tax retirement

Paid orientation

Flexible Schedules (select positions)

Well-Being (Wellness program)

Restaurant/Shopping discounts

Job summary

Banner Health Loveland, CO is seeking a Registration and Financial Counselor to greet patients, collect insurance details, verify coverage, and explain financial policies. The role requires accuracy in data entry and a courteous approach to patient interactions.

Responsibilities include scheduling, posting payments, daily cash reconciliation, and coordinating with care teams to ensure smooth patient flow. The position follows a 7:00–4:00, Monday–Friday schedule at Banner MD Anderson Loveland.

Qualifications

• High school diploma/GED or equivalent working knowledge.
• Knowledge of patient financial services, financial/collecting services, or insurance industry experience.

Responsibilities

• Registers/check-ins patients and collects necessary information, including signatures and forms.
• Verifies insurance eligibility, pre-certifications, referrals and authorizations as needed.
• Explains financial policies and available resources; collects patient liability.
• Posts payments and performs daily reconciliation; balances cash drawer and prepares deposits.
• Schedules appointments and procedures; confirms next-day visits and ensures patient readiness.
• Communicates with patients and internal teams to resolve concerns and assist with records requests.
• Assists with patient services such as escorting, vitals, and distributing mail/faxes; supports busy clinic operations.

Skills

Interpersonal skills

Customer service

Office software

Education

High school diploma/GED

Job description

You have a place in the health care industry. There's more to health care than IV bags and trauma rooms. We support all staff members as they find the path that is right for them. If you're looking to leverage your abilities - you belong at Banner Health.

As the front face of the clinic office, you will greet and provide customer service to patients and families. Perform registration and assist in the check in process assisting with forms, intakes, scheduling, and insurance cards. In this role you will assist with answering phones and taking messages as well as calculate and collect patient payments according to insurance verification and benefits.

Location: Banner MD Anderson Loveland CO. Hours: 7:00 - 4:00 Monday - Friday.

Position Summary

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

Core Functions

1. Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
2. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations
3. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
4. Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
5. Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.
6. Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.
7. Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.
8. Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.
9. Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third party payors.

Minimum Qualifications

• High school diploma/GED or equivalent working knowledge.
• Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.
• Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
• Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
• Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.

Preferred Qualifications

• Work experience with the Company’s systems and processes is preferred.
• Previous cash collections experience is preferred.
• Additional related education and/or experience preferred.

Benefits

• Competitive wages
• Paid orientation
• Flexible Schedules (select positions)
• Fewer Shifts Cancelled
• Weekly pay
• 403(b) Pre-tax retirement
• Resources for living (Employee Assistance Program)
• My Well-Being (Wellness program)
• Discount Entertainment tickets
• Restaurant/Shopping discounts

Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered.

Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes employment, criminal and education) is required.

As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health.

Learn more at https://youtu.be/Pu3VR3tGlw0

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.

We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.

Estimated Pay Range: $18.02 - $27.03 / hour

Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.

Anticipated Closing Window (actual close date may be sooner): 2026-12-26

EEO Statement

EEO/Disabled/Veterans

Banner Health supports a drug-free work environment.