Patient Financial Services Representative - I - PT - Days- MRH

memorialhealthcare

West Hollywood (FL)

On-site

USD 36,000 - 48,000

Full time

9 days ago

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Job summary

Memorial is seeking a Patient Financial Services Representative to greet patients and guarantors, verify demographic and financial information, and collect payments in a hospital/clinic setting. You will explain insurance policies, obtain required signatures, and secure necessary authorizations for services.

The role emphasizes accuracy, customer service, and the ability to work with limited supervision in a fast-paced environment.

Qualifications

Education and Certification Requirements: High School Diploma or Equivalent (Required)
No experience required. One (1) year of related hospital, medical office, or customer service experience preferred.

Responsibilities

Greet patients and guarantors and verify demographic, financial, and insurance information.
Explain policies and obtain signatures on consent forms and notices.
Verify insurance benefits and determine filing order across coverages.
Obtain pre-certification and authorization.
Provide courteous customer service and address questions and concerns.
Collect patient out-of-pocket amounts per guidelines and prepare daily deposits.
Provide patient estimates as requested and assist with scheduling or referrals.

Skills

Accountability

Accuracy & Quality

Customer Service

Organization Skills

Problem Solving

Productivity

Responding to Change

Standards of Behavior

Education

High School Diploma or Equivalent

Job description

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary

The Patient Financial Services Representative (PFSR) serves as the first point of contact in greeting patients and guarantors in the hospital, ambulatory or medical office setting. The PFSR engages with the patient or guarantor to obtain pertinent information and answer any questions in an effort to ensure that all required demographic, financial, and insurance eligibility information is gathered and verified. Ensures all required notices and consent forms are signed accordingly.

Responsibilities

May perform patient discharge functions including, but not limited to, review of after visit summary (AVS), future appointment scheduling, and referrals.
Explains polices including all regulatory and financial consent forms; secures all required signatures.
Verifies insurance benefits including obtaining insurance card(s) and confirms coverage is active.
Determines correct insurance filing order, if multiple insurance coverages are effective for that service.
Obtains pre-certification and authorization.
Provides exceptional customer service and ensures all questions and concerns are addressed in a timely and courteous manner.
May guide the patient to appropriate destination for services.
Collects patient out-of-pocket responsibility per collection guidelines.
Provides patient estimates as requested.
Prepares and balances a daily deposit of all payment collections.
May schedule walk-in appointments for services offered.
May confirm physician and prescription orders ensuring accuracy.
Interviews patients and guarantors at the workstation or bedside to obtain all necessary information, including a copy of the patient or guarantor identification card.

Competencies

ACCOUNTABILITY
ACCURACY & QUALITY
CUSTOMER SERVICE
ORGANIZATION SKILLS
PROBLEM SOLVING
PRODUCTIVITY
RESPONDING TO CHANGE
STANDARDS OF BEHAVIOR

Education and Certification Requirements

High School Diploma or Equivalent (Required)

Additional Job Information

Complexity of Work: Requires excellent communication skills, critical thinking skills, decisive judgment, and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Ability to work and build relationships collaboratively.

Required Work Experience: No experience required. One (1) year of related hospital, medical office, or customer service experience preferred.

Other Information

In Memorial Physician Group (specialty practices), additional responsibilities include: (1) obtain specialty authorizations (2) authorization denial and peer to peer process (3) patient care navigation ex: surgical and procedural coordination and scheduling for patient specific populations (4) handle all incoming calls and physician and hospital back line (5) obtain and confirm referrals
In the Hospital, additional responsibilities include: (1) Upon validation of patient identity, place identification band on patient (2) obtain signatures for hospital specific regulatory forms not required in an ambulatory or office setting (3) obtain authorizations for walk-in appointments (4) determine when financial assistance is needed.
In Memorial Primary Care, additional responsibilities include: (1) MIH-MPC program patient referral, payment collection and eligibility scheduling (2) process referral work-ques and same day access requests (3) work with Patient Access Center on real time patient requests (4) address prescription refill requests, patient advice requests through MyChart, and provider scheduling template.

Working Conditions and Physical Requirements