Patient Financial Services Representative Associate

King's Daughters; Ashland, Northern (KY, KY); Hybrid; USD 38,000 - 46,000; Full time

Job summary

UK King\'s Daughters in Ashland, KY, is seeking a Patient Financial Services Associate to support account management, documentation, and effective communication with insurers and internal stakeholders.

You will update patient financial information in required systems, ensure compliance with policies, and collaborate with colleagues to resolve inquiries and improve processes for overall efficiency.

Qualifications

• High school diploma or equivalent required.
• 0-2 years of experience; paid experience in related field preferred.
• Volunteer work and internships not counted for experience.

Responsibilities

• Supports patient financial services with accurate account management and documentation.
• Provides superior customer service to insurers and internal stakeholders.
• Updates patient financial information in required systems and databases accurately.

Skills

Customer service

Communication

Team collaboration

Education

High school diploma or equivalent

Tools

Billing systems

Job description

At UK King's Daughters, we’re not just a healthcare facility — we’re a family of dedicated professionals who share a passion for making a meaningful difference in the lives of our patients. We’re more than just a place to work; we’re a place to grow, thrive, and contribute to our community. Job Description: Job Summary Responsible for supporting patient financial services by ensuring accurate account management, timely documentation, and effective communication. Provides superior customer service to insurers, and internal stakeholders to facilitate resolution of financial matters. Ensures compliance with departmental policies, procedures, and regulations while maintaining professionalism in all interactions. Coordinates with team members and leadership to resolve inquiries, improve processes, and contribute to the overall efficiency of patient financial operations. Essential Functions

• Completes assigned daily responsibilities related to billing, follow-up, cash management, or denials prevention in accordance with departmental priorities and supervisor direction.
• Accesses and accurately updates patient financial information in required systems and databases.
• Adheres to departmental policies, procedures, and regulatory guidelines to ensure compliance.
• Responds to insurance, and internal stakeholder inquiries with professionalism and courtesy.
• Collaborates with team members and cross-departmental staff to resolve account-related issues.
• Documents all actions, communications, and resolutions in systems in an accurate and timely manner.
• Identifies and escalates unresolved concerns to appropriate supervisors or leadership.
• Assumes ownership of customer concerns by providing thorough follow-up and resolution.
• Maintains professional representation of the organization in all customer interactions.
• Performs other duties as assigned.

Education Requirement: High school diploma or equivalent Experience Requirement: 0-2 years of experience An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part‑time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures: N/A

Working Conditions

• A. Lifting, pushing, and/or pulling objects up to 50lbs:2.
• B. Lifting, pushing, and/or pulling objects over 50lbs:1.
• C. Standing or walking with objects up to 10lbs:3. Intermittent (10% - 50% of the time)
• D. Standing or walking with objects up to 25lbs:2. Occasional (< 10% of the time)
• E. Sitting at the computer workstation for extended periods:3. Intermittent (10% - 50% of the time)
• F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials:2. Occasional (< 10% of the time)
• G. Repetitive motion:3. Intermittent (10% - 50% of the time)
• H. Working at heights above 4 feet:1. Never
• I. Working in confined spaces:1. Never
• J. Risk of injuries from use of equipment on the job:2. Occasional (< 10% of the time)
• K. Job-related travel:2. Occasional (< 10% of the time)
• L. Loud noises:1. Never
• M. Temperature extremes:1. Never
• N. Hazardous chemicals and fumes including waste:2. Occasional (< 10% of the time)
• O. Radiation:1. Never
• P. Burns:1. Never
• Q. Cuts/Punctures:2. Occasional (< 10% of the time)
• R. Bloodborne/airborne pathogens:2. Occasional (< 10% of the time)
• S. Recombinant DNA or viral vectors:1. Never
• T. Combative/violent people:1. Never
• U. Animal handling (including carcasses):1. Never
• V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

Physical Demands This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, or pulling objects weighing up to 50 pounds.

Department: Administration (Kingsbrook) Shift: Days (United States of America) Time Type: Full time Address: 2500 State Rt 5 City, State: Ashland, Kentucky

Our growth is creating opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful.