Patient Financial Services Manager

Signature Performance, Inc.; United States; On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Life Insurance

Fully Paid Short- & Long-Term Disabi­l

Paid Vacation

Paid Holidays

Professional Development and Tuition

401(k) Program with Employer Match

Job summary

Signature Performance, Inc. is seeking a Patient Financial Services Manager to oversee the complete revenue cycle for assigned clients. You will lead staff, ensure quality, and drive process improvements, with a focus on professional development and day-to-day problem solving.

You will manage multiple projects, ensure compliance with billing standards, and align team activities with client and company goals while fostering a culture of integrity and teamwork.

Qualifications

• Minimum 5 years of experience in commercial medical claims billing, patient accounting, understanding insurance contracts and EOBs.
• Bachelor's Degree or higher preferred.
• 3–5 years of management experience in a hospital setting business office overseeing billing, patient access, and insurance follow up functions.
• Experience managing a team performing multiple functions.
• Experience and thorough comprehension of patient financial services reporting and KPIs.
• Medicare, Medicaid, and Commercial billing experience required.
• Central Business Office (CBO) experience required.

Responsibilities

• Meets with associates on professional development plans and ensures feedback/communication regarding team, department and company goals on a regular basis.
• Develops and shares best practices with direct and cross functional team members.
• Researches and maintains compliance of billing industry standards.
• Ensures team members are cross trained on applicable aspects of team deliverables.
• Monitors and reports key indicators to ensure compliance to organizational goals.
• Manages and provides oversight on day-to-day aspects of the team.
• Manages staff productivity, development and attendance.
• Prepares daily reports and acts as dictated by internal and/or client requirements.
• Works with client or other impacted departments on questions or issues to meet client goals.
• Informs Director of significant issues, production exceptions, problems, opportunities and situations involving compliance.
• Assists in developing systems and processes to effective operations.

Job description

You are a person who loves to manage various functional staff and applicable client and organizational deliverables to manage the complete revenue cycle for assigned clients. We need someone to assist in the development and testing of processes and procedures as well as other duties as assigned operationally. In the role of Patient Financial Services Manager, you will be responsible for staff professional growth and development, quality assurance and day-to-day problem solving and direction

• Tell us about your experience with Patient Financial Services Management.


• Are you a team player and a self-motivator?


• What is your experience with conducting business in a way that is credit to a company?


• We are counting on you to manage multiple projects using your problem-solving skills.


• We are looking for someone UNCOMMON. What is uncommon about you?

Are you highly committed? Are you team-oriented? Do you value professionalism, trust, honesty, and integrity? If so, we cannot wait to meet you.

About The Position

• Meets consistently with associates on professional development plans and ensure feedback/communication regarding team, department and company goals and activities occurs on a regular basis.


• Develops and share best practices with direct and cross functional team members.


• Researches and maintain compliance of billing industry standards.


• Ensures team members are cross trained on applicable aspects of team deliverables.


• Succession Planning -- Helps develop skill redundancies among team members.


• Monitors and reports key indicators to ensure compliance to organizational goals and expectations. Ensure staff members are keenly aware of their impact on these key indicators.


• Manages and provide oversight on the day- to- day aspects of the team.


• Manages staff productivity, development and attendance


• Maintains a working knowledge of and comply with all rules and regulations.


• Prepares daily reports and act as dictated by internal and/or client requirements.


• Works with client (or other impacted departments) on questions, concerns, and/or issues that may arise to ensure client goals are met.


• Informs Director of significant issues, production exceptions, problems, opportunities and situations involving compliance.


• Assists in developing systems and processes to effective operations


• A minimum of 5 years of experience in commercial medical claims billing, patient accounting, comprehension of insurance contracts and/or EOBs, and other medical billing methodologies


• Bachelor's Degree, or higher, preferred.


• General working knowledge of medical coding best practices and proper billing procedures based on procedure coding.


• A minimum of 3-5 years of management experience hospital setting business office which oversees the billing, patient access, and insurance follow up functions.


• Experience managing a team performing multiple functions.


• Experience and thorough comprehension of patient financial services reporting and KPIs used to measure performance.


• Medicare, Medicaid, and Commercial billing experience required.


• Central Business Office (CBO) experience required.


• Personal computer, data entry, spreadsheets and word processing skills required


• Ability to maintain financial records and prepare routine reports.


• Ability to make mathematical calculations quickly and accurately.


• Demonstrated leadership and ability to challenge status quo without jeopardizing relationships.


• Demonstrated ability to establish and maintain effective working relationships with associates, supervisors, and the public in the performance of duties.


• Strong interpersonal and team-building abilities.


• Strong goal orientation with desire to continuously improve performance.


• Strong analytical skills.


• Ability to work in a self-directed fashion with minimal direction

Preferred Requirements

• CRCR or equivalent

About Us

You are uncommon. We are, too. We are looking for people to help us in our mission of working hard at lowering healthcare administrative costs for federal government agencies, payers, and providers. At Signature, our mission is to improve the health of our clients' business and make the lives of the people we work with better. As we continue to experience exponential growth, we are looking for uncommon individuals to enhance our vision. We will continue to accomplish our mission by leading with our values of Passion, Courage, Integrity, and Respect in all interactions, making us a consistent annual Best Places to Work organization. We need uncommon leaders with uncommon qualities to shape our uncommon culture and achieve our uncommon mission.

About the Benefits

When you are a member of Signature Performance, you are a part of a solutions-based organization where the values of passion, integrity, courage, and respect are the driving forces behind all our decision-making. We trust you to do important work and bring the best version of yourself to work every day, so we want to help you achieve a work-life balance while consistently challenging yourself. Signature believes in fully developing each one of our Associates. Our performance-driven philosophy boasts competitive pay and additional position specific incentives, where world-class training and development, resources, and events drive our award-winning culture where everyone thrives.

• Health Insurance


• Fully Paid Life Insurance


• Fully Paid Short- & Long-Term Disability


• Paid Vacation


• Paid Holidays


• Professional Development and Tuition Assistance Program


• 401(k) Program with Employer Match

Security Requirements

• U.S. Citizenship or naturalized citizenship is required for this position.


• All work on all positions at Signature Performance must be completed in the continental United States, Alaska, or Hawaii.


• Signature Performance requires candidates to participate in interviews with their camera enabled. Interviews may be recorded for evaluation, training, quality assurance, and hiring purposes. Candidates will be provided the opportunity to consent during the application process and notified before recording begins. These requirements are applied consistently to all applicants and are a condition of participation in the selection process. Failure to meet these requirements may result in removal from consideration. Candidates who have questions, concerns or require accommodation regarding recording should notify the Talent Attraction & Strategy team before proceeding.

Work Schedule

Monday - Friday 7:00a - 5:00p PST/CST

Compensation Range

$95,000 - $110,000/annually

Position Type

Full Time

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.