Patient Financial Services Biller, FT, Days

Prisma Health; Kentucky; On-site; USD 42,000 - 62,000; Full time

Job summary

Prisma Health is seeking a Claims Follow-Up representative to ensure accurate submission of claims and timely follow-up on aged and high-dollar accounts. The role requires collaboration with payers and internal departments to resolve denials and maximize reimbursement.

Responsibilities include processing daily claims submissions, following up on AR accounts, and identifying root causes of denials to drive resolution while meeting productivity and quality targets.

Qualifications

• Education: High School diploma or equivalent.
• Experience: Three (3) years in hospital claims and billing follow-up.
• In lieu of education: Bachelor’s degree and 2 years of hospital billing follow-up.
• CRCA preferred
• CRCR preferred
• Knowledge of payer guidelines.
• Maintains compliance with laws and Prisma Health standards.

Responsibilities

• Process billing functions and resolve discharge not final billed/stop bill errors.
• Follow up on specialty AR accounts to ensure payment or denial processing.
• Identify root causes of non-payment denials and coordinate with payers and Prisma Health departments to resolve.
• Escalate payer or internal issues per escalation guidelines.
• Communicate with payers, patients, or guarantors to expedite payment.
• Meet daily productivity and quality goals and contribute to department objectives.

Skills

Attention to details

Communication skills

Root-cause analysis

Education

High School diploma or equivalent

Bachelor’s degree and 2 years of hospital billing follow-up

Job description

Inspire health. Serve with compassion. Be the difference.

Job Summary

Provides accurate and timely submission of claims for Prisma Health to various payer sources based on timely filing guidelines. Ensures specialty accounts are followed up on in a timely manner with increased focus on aged and high dollar accounts. Follows up and pursues identified payer variances after comparing expected to actual reimbursement received. Responsible for working with other departments when issues arise such as missing payments, payer delays, and technical denials. Ensures payment amount(s) from insurance carriers are correct and posted to accounts. Reviews accounts after payment posting to determine if balance needs moved to secondary payer or patient liability. Knowledge of payers and provides support to other team members as needed. Demonstrates exceptional relationships with external payers and internal departments in accordance with Prisma Health Standards of Behavior and Compliance.

Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Health’s values: Inspire health. Serve with compassion. Be the difference.

• Works and processes the billing functions, including resolving the discharged not final billed/stop bill errors that prevented the account from billing, the resolution of claim edits in order to submit to claims clearinghouse for electronic submission. Processes the daily paper claims submissions for primary and secondary claims.

• Follows up on specialty accounts receivable (AR) accounts assigned to determine if the claim has been accepted and processed for payment or denied. Reviews claim rejections and re-bills accounts when appropriate. Effectively and timely identifies the root cause of non-payment denials and works with the insurance company, the patient and Prisma Health departments to find resolution to claim denials, making all necessary claim and account corrections to ensure the full reimbursement of services rendered.

• Escalates accounts both at the payer and/or internally when appropriate, as well as involving the patient appropriately in accordance with the Prisma Health escalation guidelines in order to keep AR aging at acceptable levels for payer issues.

• Identifies system issues through trending and repetitive actions that require workflow review or changes to resolve compliant billing.

• Utilizes proper tools to communicate with Prisma Health department teams on specific errors for corrections related to their area of responsibility.

• Contacts insurance payers, patients or guarantors at established intervals to follow-up on status of delinquent accounts, determines the reason of delay and expedites payment.

• Meets daily performance productivity and quality goals.Identifies areas for improvements. Monitors quality levels, finds root cause of quality problems and owns/acts on quality problems. Contributes to department goals. Effectively utilizes time and resources, assisting co-workers as time allows.

• Performs other duties as assigned.

Supervisory/Management Responsibilities

• This is a non-management job that will report to a supervisor, manager, director or executive.

Minimum Requirements

• Education - High School diploma or equivalent OR post-high school diploma/highest degree earned

• Experience - Three (3) years in hospital claims and billing follow-up

In Lieu Of

• Bachelor’s degree and 2 years of hospital billing, follow-up/denials.

Required Certifications, Registrations, Licenses

• CRCA preferred

• CRCR preferred

Knowledge, Skills and Abilities

• Understanding of the hospital and physician claim forms

• Knowledge of payer guidelines.

• Maintains professional growth and development through seminars, workshops, in-service meetings, current literature and professional affiliations to keep abreast of latest trends in field of expertise.

• Understands, promotes and adheres to all matters of compliance with laws and regulations.

• Understands the Standards of Behaviors.

• Communication skills preferred

• Attention to details preferred.

Work Shift

Day (United States of America)

Location

Corporate - Columbia - Taylor at Marion

Facility

7001 Corporate

Department

70019012 Patient Financial Services

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.