Patient Financial Representative Senior- Onsite

Sigma Systems, Inc.; San Antonio (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Sigma Inc. is seeking a Senior Patient Financial Representative to work on-site in San Antonio, TX. Duties include supporting the revenue cycle, processing claims, and resolving balances in a hospital setting. The role requires strong knowledge of UB-04/HCFA 1500 forms and effective payer communication.

The position is a 3-month contract to hire with a Monday-Friday schedule and on-site work in San Antonio. Prior experience in hospital billing and CPT/ICD-10 guidance is preferred.

Qualifications

• HS Diploma or equivalent; post HS education preferred.
• 3–5 years in a multi-facility hospital revenue cycle environment.
• Experience with inpatient/outpatient UB-04 and HCFA 1500 billing forms.
• Experience with payor guidelines and patient billing policies.

Responsibilities

• Support revenue cycle duties for a hospital system in a team setting.
• Ensure timely and efficient processing of accounts and claims.
• Resolve patient balances and facilitate account resolution with payors.
• Maintain CPT, HCPCS, and ICD-10 knowledge for coding and billing.
• Communicate clearly with internal/external customers and leadership.
• Post and reconcile cash and payments; monitor cash postings and corrections.

Skills

Revenue cycle knowledge

Hospital billing

Cash reconciliation

Claims processing

Communication with payors

Education

HS Diploma

College education/experience in lieu

Tools

UB-04

HCFA 1500

Billing software

Job description

9144354 Patient Financial Representative Senior—Onsite, San Antonio, TX, 3-Month Contract to Hire

Sigma Inc. is currently looking for a Patient Financial Representative Senior to work on-site in San Antonio, TX.

Shift Schedule: M-F, 8 hours/day.

Responsibilities

• The associate is responsible for the duties and services that are of a support nature to the revenue cycle division of a large hospital system.
• The associate ensures that all processes are performed in a timely and efficient manner.
• The primary purpose of this job is to ensure account resolution and reconciliation of outstanding balances for patient accounts.
• The job works in a cooperative team environment to provide value to internal and external customers.
• The associate carries out his/her duties by adhering to the highest standards of ethical and moral conduct, acts in the best interest of CHRISTUS Health, and fully supports Client's Health's mission, philosophy, and core values of dignity, integrity, compassion, excellence, and stewardship.
• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Performs revenue cycle functions in a manner that meets or exceeds CHRISTUS Health's key performance metrics.
• Ensures PFS departmental quality
• Collects and provides patient and payor information to facilitate account resolution.
• Responds to all types of account inquiries through written, verbal, or electronic correspondence.
• Maintains payor-specific knowledge of insurance and self-pay billing and follow-up guidelines and regulations for third-party payers.
• Maintains working knowledge of all functions within the Revenue Cycle.
• Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution. Meets or exceeds customer expectations and requirements, and gains customer trust and respect.
• Compliant with all CHRISTUS Health, payer, and government regulations.
• Exhibits a strong working knowledge of CPT, HCPCS, and ICD-10 coding regulations and guidelines.
• Appropriately documents patient accounting host system or other systems utilized by PFS in accordance with policy and procedures.
• Provide continuous updates and information to the PFS Leadership Team regarding errors, issues, and trends related to activities affecting productivity, reimbursement, payment delays, and/or patient experience. Must have professional and effective written and verbal communication. Billing
• Review and work claim edits.
• Works payor rejected claims for resubmission.
• Works reports and billing requests.
• Demonstrates strong knowledge of standard bill forms and filing requirements.
• Exhibits and understanding of electronic claims editing and submission capabilities.
• Collections
• Collect balances due from payors ensuring proper reimbursement for all services.
• Identifies and forwards proper account denial information to the designated departmental liaison. Dedicates efforts to ensure a proper denial resolution and timely turnaround.
• Maintain an active knowledge of all collection requirements by payors.
• Works collector queue daily utilizing appropriate collection system and reports.
• Demonstrates knowledge of standard bill forms and filing requirements.
• Identify and resolve underpayments with the appropriate follow up activities within payor timely guidelines.
• Identify and resolve credit balances with the appropriate follow up activities within payor timely guidelines.
• Identify and communicate trends impacting account resolution
• Cash Reconciliation
• Ensures all payments are retrieved and posted accurately and timely through reconciliation of patient accounting system and bank statement.
• Researches submitted cash payments by verifying patient account numbers and appropriate facility.
• Monitor and performs cash reconciliation to identify cash posting errors and ensures all receipts are applied and reconciles to daily bank deposit and monthly bank statements.
• Review and post cash corrections, to include resolving patient complaints and inquiries from PFS, Finance, Facilities, and Vendor Partners.
• Resolve and Research unapplied cash, to include continuous follow-up until payment identification is made for application of payment or refund

Requirements

• HS Diploma or equivalent years of experience required. Post HS education preferred
• 3-5 years of the following:
• Experience working within a multi-facility hospital business office environment preferred.
• College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience.
• Experience working with inpatient and outpatient billing requirements of UB-04 and HCFA 1500 billing forms preferred