Patient Financial Counselor

OneOncology, LLC; Nashville (TN); On-site; USD 42,000 - 60,000; Full time

Job summary

OneOncology, LLC in Nashville, TN is seeking a Patient Financial Counselor to educate patients on insurance benefits, determine affordability, and arrange payments. The role supports uninsured and underinsured patients with financial assistance applications and coordinates with care teams.

The ideal candidate has 3+ years in financial counseling or AR collections, preferably in oncology, and strong communication skills. On-site position with a patient-centered mission and collaborative team.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• Minimum of 3 years of experience in financial counseling or AR collections.
• Oncology healthcare experience is a plus.
• Expertise in insurance policies and medical billing.

Responsibilities

• Educate patients about insurance coverage and benefits.
• Determine patient financial ability to pay.
• Collect patient responsibility prior to treatments and procedures.
• Inform the practice of balances due at time of service.
• Provide financial counseling for payment arrangements and financial assistance.
• Process financial assistance applications based on policies.
• Document all activity in EMR and Practice Management systems.
• Respond to patient inquiries within 24 hours.
• Maintain patient confidentiality at all times.
• Coordinate with front office and clinical staff regarding scheduling and billing needs.
• Assist with external social services referrals as needed.
• Follow standard procedures to ensure timely financial turn-around.

Skills

Financial counseling

AR collections

Communication skills

Time management

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

MS Word

MS Excel

Outlook

Job description

Patient Financial Counselor### Patient Financial CounselorApply: Nashville, TN: Full time: Posted Yesterday: R-0000026781OneOncology is positioning community oncologists to drive the future of medical care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer and other diseases. Our team is bringing together leaders to the market place to help drive OneOncology’s mission and vision.Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, urology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of independent physicians and the patients they serve.**Job Description:**OneOncology is positioning community oncologists to drive the future of medical care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer and other diseases. Our team is bringing together leaders to the market place to help drive OneOncology’s mission and vision. Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, urology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of independent physicians and the patients they serve. **Job Description:****Role Summary:**The role works under the direct supervision of the Authorization leadership and provides financial counseling services including patient benefits, out of pocket responsibility, payment arrangements and financial assistance. Excellent customer skills required to interact with patients in a compassionate manner to ensure they understand their financial liabilities and available payment.**Responsibilities:*** Educate patients about their insurance coverage and benefits, including deductible, copay, coinsurance and estimated out of pocket costs.* Determine patient financial ability to pay.* Collect patient responsibility due prior to treatments and procedures.* Inform the practice of balances due that need to be collected at time of service.* Provide financial counseling services regarding payment arrangements and financial assistance for uninsured and underinsured patients by phone or in person.* Make determinations on financial assistance applications based on current Federal Poverty Levels and established policies.* Obtain information and signatures on financial assistance program applications and route to appropriate teams in a timely manner for optimal financial turn-around.* Set up, maintain and edit payment arrangements on account when established.* Refer patients as appropriate to outside social services organizations.* Properly document all account activity in the Electronic Medical Record system and Practice Management System.* Assist patients with questions regarding their accounts, insurance coverage and/or patient assistance needs in a skillful manner using appropriate etiquette.* Answer patient calls and requests promptly and efficiently. Return all messages within 24 hours.* Assist patient balance collectors with Inbound call volume.* Maintain patient confidentiality at all times.* Communicate with front office staff, clinical staff, and patient accounting regarding scheduling, patient treatment and financial counseling needs.* Follows Policy & Procedure parameters as outlined by management to ensure standardization of function.* Additional responsibilities may be assigned to help drive our mission of improving the lives of everyone living with cancer.**Required Qualifications:*** High school diploma or equivalent required* Bachelor’s degree preferred.* Minimum of 3 years of experience working with financial counseling and/or AR collections, preferably in an Oncology healthcare setting* Medical Oncology and/or Radiation Oncology experience a plus* Expertise in insurance policies and regulations related to medical billing**Essential Competencies:*** Attendance is an essential job function.* Working knowledge of government and managed care benefit structures.* Excellent written and verbal communication skills.* Excellent customer service skills.* Ability to meet deadlines.* Knowledge of clinic office procedures, medical practice and medical terminology.* Ability to interpret, adapt and apply guidelines and policies and procedures.* Ability to recognize, evaluate and solve problems.* Ability to prioritize work and manage time efficiently.* Strong knowledge of Windows-based software applications. (E.g.: Word, Excel, Outlook...)* Strong collaboration with other team members required. #LI-ONSITE