Patient Financial Counselor

Saint Francis Health System; Muskogee (OK); On-site; USD 36,000 - 48,000; Full time

Job summary

Saint Francis Health System in Muskogee, OK is seeking a Patient Financial Counselor to ensure timely financial counseling for all patients and families. The role emphasizes empathy, accurate data gathering, and adherence to hospital policies while supporting the Patient Accounting Department.

The position requires 1–2 years of related experience and a High School Diploma or GED, with an Associate's Degree preferred. Work hours are Monday–Friday, 8:00 am–4:30 pm, on-site at the Muskogee campus.

Qualifications

• Minimum education: high school diploma or GED; an associate's degree in a healthcare related field is preferred.
• 1–2 years of related work experience required.
• Proficient with Word, Excel and Access; strong written and verbal communication abilities.
• Ability to explain financial information with empathy and maintain team relationships.

Responsibilities

• Interview/counsel patients by telephone, in-house or walk-in to collect demographics and financial data and secure payment for services.
• Assist patients in determining eligibility for programs like charity care and government benefits.
• Verify insurance and other benefits with patient, employer, insurer or other agencies.
• Obtain necessary authorizations and complete forms for patient visits; provide price quotes and determine patient liability.
• Set up payment arrangements; collect deposits, co-pays or deductibles per SFHS policy.
• Assist patient with billing problems; act as a resource for patient complaints or problems.

Skills

Interpersonal skills

Communication

Negotiation

Financial analysis

Data organization

Education

High School Diploma or GED

Associate's Degree in healthcare related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

Muskogee Campus - Hospital

Full time

JR32124

Full Time

Days

Monday-Friday

8am-4:30pm

Job Summary: The Patient Financial Counselor ensures timely financial counseling of all patients creating a positive impression and maintaining good customer principles for each patient, family member, visitor or staff. Responsibilities are carried out in a manner that promotes the team concept and reflects the goals, values, mission and philosophy of Saint Francis Health System.

Minimum Education: High School Diploma or GED. Associate's Degree in healthcare related field preferred.

Licensure, Registration and/or Certification: None.

Work Experience: 1 - 2 years of related experience.

Knowledge, Skills and Abilities: Working knowledge of Microsoft Word, Excel and Access as might be used in the preparation of correspondence and reports. Effective interpersonal, written and oral communication skills. Must have ability to demonstrate respect, courtesy and empathy to all individuals and maintain a positive work relationship with all and contributes to the team environment. Working knowledge of government and third party payers. Demonstrate competencies in registration, billing and federal payer programs. Demonstrate excellent financial, analytical, negotiation and decision-making skills. Working knowledge of community resources related to financial resources. Ability to integrate the analysis of data to discover facts or develop knowledge, concepts or interpretations. Ability to organize and prioritize work in an effective and efficient manner.

Essential Functions and Responsibilities: Interviews/counsels patients either by telephone, in-house or as they walk-in and reviews all demographic and financial data necessary in an effort to secure payment for services provided. Assists patients in determining if they may qualify for programs like T19, Victims of Crime Benefits and Charity Care. Verifies insurance and other benefits with patient, patient’s employer, insurance company or other agencies. Obtains authorizations when necessary and gets appropriate forms completed for the patient’s visit (ex. Accident forms, MSP forms). Provides price quotes as needed, determines patient’s liability and negotiates payment of the liability. Sets up payment arrangements and collects deposits, co-payments or deductibles in accordance with the SFHS collection policy. Complies with departmental and hospital policies and procedures, safety, environmental and infection control standards, confidentiality and all laws to which hospital is subject. Assists patient with billing problems in conjunction with the Patient Accounting Department. Acts as a resource within the hospital for patient complaints or problems, either by responding directly or referring the problem to an appropriate source for solution.

Decision Making: Independent judgment in making decisions involving non-routine problems under general supervision.

Working Relationships: Works directly with patients and/or customers. Works with internal customers via telephone or face to face interaction. Works with external customers via telephone or face to face interaction. Works with other healthcare professionals and staff. Works frequently with individuals at Director level or above.

Special Job Dimensions: None.

Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

Admitting - Yale Campus

Location:

Muskogee, Oklahoma 74401

EOE Protected Veterans/Disability

Saint Francis is a Catholic, not-for-profit Health system based in Tulsa, Oklahoma. We are the largest private employer in Eastern Oklahoma with over 12,000 employees, including 1,000 physicians. The health system is anchored by the 1,112-bed Saint Francis Hospital, the largest hospital in Oklahoma and the 11th largest in the nation. Our system also includes hospitals in south Tulsa, Muskogee and Vinita, as well as 110 Warren Clinic locations from Monkey Island to McAlester, northeastern Oklahoma's only children's hospital, a level IV neonatal intensive care unit, a 168-bed heart hospital, and Tulsa's leading trauma and emergency center.