Patient Financial Counselor

HCA Healthcare; Kissimmee (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Wellbeing support

Time off & disability

401(k) with employer match

Education support

Job summary

HCA Healthcare's Parallon is seeking a Financial Counselor in Kissimmee, FL to review the Financial Clearance Worklist, visit patients, and explain financial responsibilities. You will estimate patient liabilities and coordinate with Medicaid Eligibility to ensure coverage.

You'll use eligibility systems and Meditech for insurance verification and precertification, assist with payment arrangements, and maintain excellent customer service while ensuring compliance with cash-handling policies.

Qualifications

• High school diploma or GED; related experience preferred
• 1 year of related experience required
• Proficiency in Microsoft Office applications

Responsibilities

• Review the Financial Clearance Worklist daily and visit in-house patients
• Explain all financial information and patient responsibilities
• Provide estimates to patients and/or physicians as requested
• Generate insurance verification and precertification reports daily and coordinate with case management and insurance verification departments
• Assist patients with payment arrangements and Medicaid Eligibility coordination
• Enter pertinent insurance information into the HIS system (Meditech)
• Maintain professional image and deliver excellent customer service
• Follow AIDET guidelines in all patient interactions
• Escalate concerns to the Patient Access Manager/Supervisor

Skills

Customer service

Microsoft Office

Education

High school diploma or GED

Tools

Meditech

Eligibility systems

Job description

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.

Job Summary And Qualifications

As a Financial Counselor, you will be responsible for reviewing the Financial Clearance Worklist daily and visiting in-house patients; collecting estimated patient liability amounts; explaining all financial information, responsibilities and working closely with outside agencies to ensure patient’s financial coverage.

What you will do in this role:

• Follow AIDET guidelines in all interactions with the patient
• In conjunction with the Medicaid Eligibility Staff visit all uninsured patients in-house
• Provide estimates to patients and/or physicians as requested
• Generate insurance verification and precertification reports daily and follow up with case management and insurance verification departments as appropriate
• Follows all guidelines set forth in the Cash Handling policy.
• Utilizes eligibility systems, on-line websites or phone calls to determine insurance benefits and precertification requirements
• Assist patients with payment arrangements and in co-ordination with the Medicaid Eligibility Staff assists patient with financial applications
• Contact patient employer, if necessary, for verification of employment, premium status, babies being added to policies.
• Escalates any concerns as needed to Patient Access Manager/Supervisor
• Enter pertinent insurance information into the HIS system (i.e. Meditech)
• Enters appropriate notes for all patient encounters
• Maintain professional image and implement excellent customer service to customers
• Complete financial analysis and collect estimated patient liabilities
• Follow up with patients for necessary signatures if they were incomplete at time of hospitalization

What qualifications you will need:

• High school diploma or GED preferred
• 1 year of related experience required.
• Proficiency in Microsoft Office applications.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Across HCA Healthcare's more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare." - Jane Englebright, PhD, RN CENP, FAAN
Senior Vice President and Chief Nursing Executive

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Note: Eligibility for benefits may vary by location.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.