Patient Financial Coordinator, WCI Business Clinic Office, FT,10:30A-7P

Baptist Health; Miami (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Career growth opportunities

Comprehensive health resources

Tuition reimbursement

Wellness program

Job summary

Baptist Health in Miami is seeking a Patient Access / Collections professional to help patients understand financial responsibility and access options via phone, in person, or bedside. You will assess eligibility for financial assistance, negotiate deposits, and drive departmental collection goals while coordinating with insurance and service teams.

The role requires 2+ years in collections, training in Patient Access, and strong math/interpersonal skills.

Qualifications

• A minimum of 2 years collection experience.
• Complete and successfully pass the Patient Access training course.
• Multitask and work under pressure with deadlines.
• Math and analytical skills.
• Detail oriented, organized, team player with customer service skills.
• Associates Degree preferred.
• CHAA Certification preferred.
• Knowledge of medical/insurance terminology, contracts, authorizations, ICD-10, CPT codes.
• UB-04 form knowledge.
• HIPAA/AHCA/EMTALA guidelines knowledge.
• Medicare coverage guidelines familiarity.
• Experience with MS Office and EMR, accurate typing.
• Bilingual English, Spanish/Creole preferred.

Responsibilities

• Help patients understand their financial responsibility via phone, in person, or bedside.
• Evaluate uninsured/underinsured eligibility for financial assistance.
• Negotiate deposits and maximize patient reimbursement.
• Meet individual/departmental collection goals.
• Liaise between patients, insurance, and service departments to maximize communication.

Skills

Multitask

Under pressure

Detail oriented

Team player

Compassionate

Customer service

Interpersonal communication

Education

High School Diploma

Certificate

GED

Training

Experience

Tools

EMR systems

Microsoft Office

Typing

Job description

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

Description

The incumbent will help patients understand their financial responsibility by providing access to a variety of financial resources, via telephone, in-person, or bedside. Evaluates the financial situation of uninsured or underinsured cases and determines eligibility for financial assistance or payment options. Negotiates/collects deposits from insured patients (copayments, deductibles, and co-insurance), securing maximum patient reimbursement, and updating accounts accordingly. This incumbent will be responsible for meeting individual/departmental collection goals. Acts as a liaison between patients, their insurance company, and departments rendering service to maximize communication and productivity. Estimated pay range for this position is $20.42 - $25.93 / hour depending on experience.

Degrees:

• High School,Cert,GED,Trn,Exper.

Additional Qualifications

• A minimum of 2 years collection experience.
• Complete and successfully pass the Patient Access training course.
• Ability to multitask and work under pressure while still meeting stringent deadlines and maintaining focus on department goals.
• Math and analytical skills.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills (verbal and written).
• Desired: Associates Degree.
• CHAA Certification.
• Knowledge and understanding of medical and insurance terminology, insurance contracts, authorizations/pre-certifications, ICD-10, and CPT codes.
• Knowledge of components of the UB-04 form.
• Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA.
• and Medicare coverage structure, including medical necessity compliance guidelines.
• Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.
• ) and accurate typing skills.
• Bilingual English, Spanish/Creole preferred.

Minimum Required Experience: 2 Years

EOE, including disability/vets