Patient Financial Communication Specialist

Medical Service Company; Cleveland (OH); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

HSA contribution

Pet insurance

Life and AD&D insurance

Disability insurance

Tuition reimbursement

Employee assistance program

Referral bonus

401k with match

Paid vacation

Holidays

Job summary

Medical Service Co. is seeking a full-time Billing Specialist to handle private pay billing inquiries. The role offers a hybrid schedule with in-office Tuesdays, Wednesdays, and Thursdays, and remote work on other days.

The ideal candidate has 1+ year of healthcare billing experience, strong communication, and organization skills. Eligible employees receive a full benefits package including HSA, life/AD&D, disability, and 401(k) matching.

Qualifications

• High school diploma or GED required.
• At least 1 year of healthcare billing experience preferred.
• Excellent communication and customer service skills.

Responsibilities

• Serve as primary point of contact for patients regarding private pay billing inquiries.
• Follow up on declined credit card transactions, ACH transactions, and disputes.
• Direct contact for patients regarding the Method of Payment system.
• Maintain accurate and complete records of billing activity.
• Communicate problems to the Business Analytics and Direct Pay Manager.
• Coordinate with contracted collection agency inquiries.
• All other duties as assigned.

Skills

Billing experience

Healthcare billing

Customer service

Communication

Organizational skills

Education

High school diploma / GED

Tools

Brightree

Job description

We are looking for TOP PERFORMERS like you!

Location: Cleveland, Lewis Center, Toledo, OH

Job Id:2410

# of Openings:1

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC).

MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work!

MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.

In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success!

We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days. Benefits included!

• Competitive Pay
• HSA Account w/Company Contribution
• Pet Insurance
• Company provided Life and AD&D insurance
• Short-Term and Long-Term Disability
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Employee Referral Bonus Program
• Social Recognition Program
• Employee Engagement Opportunities
• CALM App
• 401k (with a matching program) / Roth IRA
• Company Discounts
• Payactiv/On-Demand Pay
• Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays

Responsibilities and Duties:

• Primary point of contact for patients regarding private pay billing inquiries.
• Follow up on declined credit card transactions, ACH transactions, and disputed
• Direct contact for patients regarding the Method of Payment system.
• Maintains accurate and complete records concerning billing activity.
• Communicates problems and concerns to the Business Analytics and Direct Pay Manager that may lead to inaccurate or untimely completion of reimbursement.
• Communicates with and follows up on inquiries from our contracted collection agency.
• All other duties as assigned.

Qualifications:

Education: Graduate of an accredited high school or GED equivalence.

Experience/Knowledge/Skills/Physical Requirements:

• Minimum of one year of billing experience in healthcare a plus.
• Ability to understand reimbursement implications of industry change.
• Excellent communication and customer relation skills.
• Excellent interpersonal and organizational skills (a team player).
• Experience with Brightree billing system a plus.
• Normal office/clerical motor skills in addition to extensive computer and telephone experience.