Patient Financial Advocate

North Memorial Medical Center; Robbinsdale (MN); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Health insurance

401k match

Paid time off

Adoption reimbursement

Childcare discount

Tuition reimbursement

Fitness center access

Job summary

North Memorial Health in Robbinsdale, MN is seeking a Patient Financial Advocate to screen patients' finances, explain insurance benefits, and guide billing and collection processes. Responsibilities include ensuring accounts are cleared for billing, obtaining insurance authorizations, arranging payment plans, and identifying financial assistance options for patients.

Requirements include 1–2 years in related healthcare roles, strong customer service and communication skills, bilingual

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree strongly preferred.
• 1–2 years of work experience in Patient Financial Advocate, patient registration, or related healthcare field.
• Prior experience in customer service, especially with front-end patient interactions regarding financial processes.
• Experience communicating with insurance carriers to obtain authorization for services is preferred; excellent customer service and interpersonal skills.
• Ability to work under stress, with tact and diplomacy, and strong computer skills.

Responsibilities

• Perform thorough financial screening of patients and educate them on insurance benefits and billing processes.
• Ensure accounts are cleared for billing and obtain insurance authorization for services.
• Secure payment arrangements (including co-payment/coinsurance) prior to discharge and for major outpatient services.
• Identify additional payment sources (including Financial Assistance) and initiate Medical Assistance applications where needed.
• Provide cost estimates to patients and assist with payment planning.

Skills

Customer service

Insurance knowledge

Communication skills

Bilingual English/Spanish

Typing 40 wpm

Basic math

Education

High school diploma or equivalent

Bachelor's degree strongly preferred

Job description

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About this position

The Financial Advocate's primary function is to perform a thorough financial screening of patients. The Financial Advocate is also North Memorial's primary contact for patient education in areas of insurance benefits, levels of coverage, and billing and collection processes. Responsibilities include ensuring that all accounts have been cleared for billing, obtaining insurance authorization for services, securing payment arrangements (including collection of co-payment/coinsurance) prior to patient discharge and for major outpatient services, identification of other potential payment sources (including Financial Assistance program, initiating/completing the Medical Assistance application process), and providing costs estimates.

Requirements

Education

• High school graduate or equivalent required
• Bachelor's degree strongly preferred.

Experience

• One to two years of work experience as Patient Financial Advocate, Patient Registration, Patient Accounting, or a related health care field.
• Prior experience in customer service, especially in front end patient interactions regarding financial processes.
• Prior experience in communicating with insurance carriers to obtain authorization for services is preferred, Excellent customer service and interpersonal skills.
• Effective organizational skills, including ability to prioritize, problem solve, and resolve conflict.
• Excellent communication skills, especially when interacting with patients and families.
• Advanced knowledge of insurance, including government assistance programs.
• Bilingual skills (English/Spanish) a plus.
• Must be able to work under considerable stress, using tact and diplomacy.
• Strong computer skills.
• Efficient typing skills of at least 40wpm.
• Basic math skills.

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.

Work Group: Non Contract

Hourspertwoweekpayperiod: 80

Shift: Days 8 hours

Call Requirement: None

Remote or On-site:On-site

FLSA Status: Non-Exempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range:N12 ($20.99 - $31.49), based on experience

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

Employment Sponsorship:Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position

North Memorial Health is an equal employment and affirmative action employer. North Memorial Health does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity, creed, status with respect to public assistance, or other protected class status. North Memorial Health provides reasonable accommodation to disabled applicants and employees and takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to protected class status. If you believe that you have been treated in a way that does not conform to these statements, please contact our HR Service Center: [e-mail]. If you need a reasonable accommodation, due to a disability, or to assist with the application process, please contact our HR Service Center: [e-mail].

INSPECTION OF AAP

North Memorial Health is a Federal government contractor or subcontractor.
As a part of our obligations under law, we must develop a written Aff.
This AAP is available for inspection by applicants and employees in the Human Resources Office during normal business hours.
Link to Policy

North Memorial Health

Be challenged. Be empowered. Be accountable. Join an empowering, supportive, and responsive environment that delivers unmatched customer service - not only for the community we serve but our own team members, too.